The Support Staff and Administrative Assistant

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The Support Staff and Administrative Assistant

Category

Administration and Secretarial Training Courses

Code

AC-363

City

Hong Kong

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2024-04-22 2024-04-26

Fees

5450 €
Durations for This Course
Register for this course
Content Training Methodology
Course Description
This is an exciting and interactive program. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss and their organization’s success.
 
In this program you will learn how to:
  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organise office systems
Course Objective
Participants attending this programme will:
  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and developed their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Course Outline
Program Introduction/ Roles, Competences and Personal Effectiveness
  • Program introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Personal competence review 
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities
Team Working, Communication & Meetings
  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organising, and participating in, meetings
  • Notes, minutes and follow-up
Managing Working Relationships
  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people
Managing Time/Desk Management/Written Communication Skills
  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills
Managing Staff Performance/Action planning
  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills
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Results --->  Of Courses
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26

The Support Staff and Administrative Assistant

2024-04-15 2024-04-19
Offline 5450 €
Frankfurt-(Germany)

The Support Staff and Administrative Assistant

2024-04-15 2024-04-19
Offline 5450 €
Berlin-(Germany)

The Support Staff and Administrative Assistant

2024-04-22 2024-04-26
Offline 5450 €
Vienna-(Austria)

The Support Staff and Administrative Assistant

2024-04-22 2024-04-26
Offline 5450 €
Hong-Kong

The Support Staff and Administrative Assistant

2024-04-28 2024-05-02
Offline 3450 €
Casablanca-(Morocco)

The Support Staff and Administrative Assistant

2024-04-29 2024-05-03
Offline 5450 €
Zurich-(Switzerland)

The Support Staff and Administrative Assistant

2024-05-13 2024-05-17
Offline 4450 €
Trabzon-(Turkey)

The Support Staff and Administrative Assistant

2024-05-20 2024-05-24
Offline 5450 €
Copenhagen-(Denmark)

The Support Staff and Administrative Assistant

2024-05-20 2024-05-24
Offline 5450 €
Paris-(France)

The Support Staff and Administrative Assistant

2024-06-17 2024-06-21
Offline 4950 €
Zagreb-(Croatia)

The Support Staff and Administrative Assistant

2024-06-24 2024-06-28
Offline 5450 €
Prague-(Czech-Republic)

The Support Staff and Administrative Assistant

2024-06-30 2024-07-04
Offline 2950 €
Manama-(Bahrain)

The Support Staff and Administrative Assistant

2024-07-01 2024-07-05
Offline 5450 €
Malaga-(Spain)

The Support Staff and Administrative Assistant

2024-07-14 2024-07-18
Offline 3450 €
Kuwait-(Kuwait)

The Support Staff and Administrative Assistant

2024-07-21 2024-07-25
Offline 3450 €
Doha-(Qatar)

The Support Staff and Administrative Assistant

2024-08-19 2024-08-23
Offline 5450 €
Cyprus-(Larnaka)

The Support Staff and Administrative Assistant

2024-08-26 2024-08-30
Offline 5450 €
Marbella-(Spain)

The Support Staff and Administrative Assistant

2024-08-26 2024-08-30
Offline 5450 €
Dublin-(Ireland)

The Support Staff and Administrative Assistant

2024-08-26 2024-08-30
Offline 4950 €
Bangkok-(Thailand)

The Support Staff and Administrative Assistant

2024-09-02 2024-09-06
Offline 3950 €
Jakarta-(Indonesia)

The Support Staff and Administrative Assistant

2024-09-02 2024-09-06
Offline 4450 €
Kuala-Lumpur-(Malaysia)

The Support Staff and Administrative Assistant

2024-09-09 2024-09-13
Offline 5450 €
Madrid-(Spain)

The Support Staff and Administrative Assistant

2024-09-23 2024-09-27
Offline 1450 €
ONLINE

The Support Staff and Administrative Assistant

2024-09-30 2024-10-04
Offline 5450 €
Brussels-(Belgium)

The Support Staff and Administrative Assistant

2024-09-30 2024-10-04
Offline 3450 €
Tunisia

The Support Staff and Administrative Assistant

2024-10-06 2024-10-10
Offline 2950 €
Amman-(Jordan)

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