Course:Customer Service Mindset

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Course:Customer Service Mindset

Category

Customer Service, Sales & Marketing Training Courses

Code

SM-458

City

Singapore (Singapore)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2024-10-28 2024-11-01

Fees

5950 €
Durations for this Course
Register for this course
Overeview Course Outline Training Methodology
Program Objectives
By the end of the program, participants will be able to:
  • Analyze basic behavioral patterns of different customer personality profiles.
  • Practice the skills for dealing with customers and handling their complaints.
  • Understand the concept of service mindset and ways of developing it within their organization.
This Program is designed for

All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs.

Program Outline
The Principles of Customer Service
  • Definition and Concepts of Customer Service

 

Serving the Internal and External Customer
  • Understanding the Needs of Internal and External Customers

 

The Principle Foundation for Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behavior

 

The Customer Service Mindset
  • Components of the Mindset
  • Strategies for Building the Mindset among the Staff

 

A Profile of Different Customers Personalities
  • Understanding Their Personalities
  • Tips for Dealing with Difficult Personalities
 
Attaining Customer Satisfaction
  • Meeting Their Needs
  • Exceeding Their Expectations
  • Delighting and Surprising Them

 

Handling Customers Complaints
  • Types and Levels of Customer Complaints
  • Handling Complaints: Process and Behavior

 

Effective Communication with Customers
  • Active Listening
  • Overcoming Communication Barriers
  • Reading Customer Body Language
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Results --->  Of Courses
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32
Course Title Duration Class Room/ Online Fees
Customer Service Mindset 2024-05-20 2024-05-24
Class Room Copenhagen-(Denmark)
5450 €
Customer Service Mindset 2024-05-27 2024-05-31
Class Room Tunisia
3450 €
Customer Service Mindset 2024-05-27 2024-05-31
Class Room Budapest-(Hungary)
4950 €
Customer Service Mindset 2024-06-10 2024-06-14
Online ONLINE
1450 €
Customer Service Mindset 2024-06-16 2024-06-20
Class Room Marrakesh-(Morocco)
3450 €
Customer Service Mindset 2024-06-16 2024-06-20
Class Room Hurghada-(Egypt)
2950 €
Customer Service Mindset 2024-06-17 2024-06-21
Class Room Athens-(Greece)
5450 €
Customer Service Mindset 2024-06-17 2024-06-21
Class Room Auckland-(New-Zealand)
5450 €
Course Title Duration Class Room/ Online Fees
Customer Service Mindset 2024-06-24 2024-06-28
Class Room London-(UK)
5450 €
Customer Service Mindset 2024-07-01 2024-07-05
Class Room Geneva-(Switzerland)
5450 €
Customer Service Mindset 2024-07-08 2024-07-12
Class Room Dublin-(Ireland)
5450 €
Customer Service Mindset 2024-07-15 2024-07-19
Class Room Malaga-(Spain)
5450 €
Customer Service Mindset 2024-07-15 2024-07-19
Class Room Cyprus-(Larnaka)
5450 €
Customer Service Mindset 2024-07-15 2024-07-19
Class Room Munich-(Germany)
5450 €
Customer Service Mindset 2024-07-22 2024-07-26
Class Room DUBAI-(UAE)
2950 €
Customer Service Mindset 2024-07-29 2024-08-02
Class Room Bucharest-(Romania)
4950 €
Course Title Duration Class Room/ Online Fees
Customer Service Mindset 2024-08-04 2024-08-08
Class Room Cairo-(Egypt)
2550 €
Customer Service Mindset 2024-08-05 2024-08-09
Class Room Barcelona-(Spain)
5450 €
Customer Service Mindset 2024-09-16 2024-09-20
Class Room Zurich-(Switzerland)
5450 €
Customer Service Mindset 2024-09-23 2024-09-27
Class Room Bangkok-(Thailand)
4950 €
Customer Service Mindset 2024-09-29 2024-10-03
Class Room Manama-(Bahrain)
2950 €
Customer Service Mindset 2024-10-14 2024-10-18
Class Room Florence-(Italy)
5450 €
Customer Service Mindset 2024-10-20 2024-10-24
Class Room Doha-(Qatar)
3450 €
Customer Service Mindset 2024-10-27 2024-10-31
Class Room Sharm-ElShaikh-(Egypt)
2950 €
Course Title Duration Class Room/ Online Fees
Customer Service Mindset 2024-10-28 2024-11-01
Class Room Stockholm-(Sweden)
5450 €
Customer Service Mindset 2024-10-28 2024-11-01
Class Room Singapore-(Singapore)
5950 €
Customer Service Mindset 2024-11-03 2024-11-07
Class Room Amman-(Jordan)
2950 €
Customer Service Mindset 2024-11-04 2024-11-08
Class Room Trabzon-(Turkey)
4450 €
Customer Service Mindset 2024-11-04 2024-11-08
Class Room Madrid-(Spain)
5450 €
Customer Service Mindset 2024-11-04 2024-11-08
Class Room Yerevan-(Armenia)
4950 €
Customer Service Mindset 2024-11-11 2024-11-15
Class Room Tbilisi-(Georgia)
4950 €
Customer Service Mindset 2024-11-11 2024-11-15
Class Room Prague-(Czech-Republic)
5450 €
Course Title Duration Class Room/ Online Fees

Customer Service Mindset

2024-05-20 2024-05-24
Class Room 5450 €
Copenhagen-(Denmark)

Customer Service Mindset

2024-05-27 2024-05-31
Class Room 4950 €
Budapest-(Hungary)

Customer Service Mindset

2024-05-27 2024-05-31
Class Room 3450 €
Tunisia

Customer Service Mindset

2024-06-10 2024-06-14
Online 1450 €
ONLINE

Customer Service Mindset

2024-06-16 2024-06-20
Class Room 2950 €
Hurghada-(Egypt)

Customer Service Mindset

2024-06-16 2024-06-20
Class Room 3450 €
Marrakesh-(Morocco)

Customer Service Mindset

2024-06-17 2024-06-21
Class Room 5450 €
Athens-(Greece)

Customer Service Mindset

2024-06-17 2024-06-21
Class Room 5450 €
Auckland-(New-Zealand)

Customer Service Mindset

2024-06-24 2024-06-28
Class Room 5450 €
London-(UK)

Customer Service Mindset

2024-07-01 2024-07-05
Class Room 5450 €
Geneva-(Switzerland)

Customer Service Mindset

2024-07-08 2024-07-12
Class Room 5450 €
Dublin-(Ireland)

Customer Service Mindset

2024-07-15 2024-07-19
Class Room 5450 €
Malaga-(Spain)

Customer Service Mindset

2024-07-15 2024-07-19
Class Room 5450 €
Cyprus-(Larnaka)

Customer Service Mindset

2024-07-15 2024-07-19
Class Room 5450 €
Munich-(Germany)

Customer Service Mindset

2024-07-22 2024-07-26
Class Room 2950 €
DUBAI-(UAE)

Customer Service Mindset

2024-07-29 2024-08-02
Class Room 4950 €
Bucharest-(Romania)

Customer Service Mindset

2024-08-04 2024-08-08
Class Room 2550 €
Cairo-(Egypt)

Customer Service Mindset

2024-08-05 2024-08-09
Class Room 5450 €
Barcelona-(Spain)

Customer Service Mindset

2024-09-16 2024-09-20
Class Room 5450 €
Zurich-(Switzerland)

Customer Service Mindset

2024-09-23 2024-09-27
Class Room 4950 €
Bangkok-(Thailand)

Customer Service Mindset

2024-09-29 2024-10-03
Class Room 2950 €
Manama-(Bahrain)

Customer Service Mindset

2024-10-14 2024-10-18
Class Room 5450 €
Florence-(Italy)

Customer Service Mindset

2024-10-20 2024-10-24
Class Room 3450 €
Doha-(Qatar)

Customer Service Mindset

2024-10-27 2024-10-31
Class Room 2950 €
Sharm-ElShaikh-(Egypt)

Customer Service Mindset

2024-10-28 2024-11-01
Class Room 5450 €
Stockholm-(Sweden)

Customer Service Mindset

2024-10-28 2024-11-01
Class Room 5950 €
Singapore-(Singapore)

Customer Service Mindset

2024-11-03 2024-11-07
Class Room 2950 €
Amman-(Jordan)

Customer Service Mindset

2024-11-04 2024-11-08
Class Room 4450 €
Trabzon-(Turkey)

Customer Service Mindset

2024-11-04 2024-11-08
Class Room 5450 €
Madrid-(Spain)

Customer Service Mindset

2024-11-04 2024-11-08
Class Room 4950 €
Yerevan-(Armenia)

Customer Service Mindset

2024-11-11 2024-11-15
Class Room 4950 €
Tbilisi-(Georgia)

Customer Service Mindset

2024-11-11 2024-11-15
Class Room 5450 €
Prague-(Czech-Republic)

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