Understanding Human Performance

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Understanding Human Performance

Category

Human Resource & Training

Code

HT-226

City

Brussels (Belgium)

Hotel

Hotel Meeting Room

Duration

Two weeks 50Hour
2024-07-15 2024-07-26

Fees

7950 €
Durations for This Course
Register for this course
Content Training Methodology
The Course

The key to understanding and managing people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behaviour, action and motivation? This programme looks at the underlying assumptions we make about human behaviour and psychology and explains them. In particular the workshop will apply this knowledge to understanding how to make management and leadership more effective and efficient.

But people are not machines, they can be seriously affected by personal and work-related problems and concerns. People problems can include work related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Associaation.

The Structurea
Module 1 - Managing Employee Performance, Behaviour & Attitudes
Module 2 - Managing People at Work
The Goals
As a result of attending this workshop delegates will have developed:
  • A clearer understanding of human behaviour
  • A clear appreciation of how attitude affects behaviour and motivation
  • Be clearer on how to manage employee performance by:
    • Having practiced performance appraisal interviewing
    • Having worked though discipline and grievance case studies and examples
  • To understand people problems at work
  • To identify and develop critical skills needed for stress management
  • To develop effective workplace interventions
  • To understand how to motivate & counsel others
  • To apply best practice in the management of employee problems
The Delegates
  • Human Resource or Personnel staff at any Level
  • Risk management specialists
  • Managers involved in staff welfare
  • Staff nurses and occupational health nurses/personnel
  • Occupational Health and Medical staff
  • Those with an interest in the specific areas of staff welfare
  • Media and PR staff
  • Managers who are new to managing people and are looking for an insight into human behaviour
  • HR specialists who are advising on people issues may benefit form discussing some of the underlying assumptions about human behaviour and learning some new skills in applying assertive behaviour
  • Individuals who are curious about behaviour and attitudes and want to direct them to improved employee performance
The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits
  • Be more effective as a manager or supervisor
  • Get the best out of your people
  • Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people
  • Improve your skills in practical performance management – such as appraisal, discipline and grievance.
  • Develop practical skills in people management
  • Develop practical skills in trauma and crisis management
  • Learn how stress affects individuals mental health at work
  • Actively identify and reduce stress in self and others
  • Learn the skills and knowledge necessary to motivate others
The Core Competencies
  • Communication skills – oral and body language
  • Interpersonal relationship skills
  • Performance management
  • Self - development
  • Understanding of stress management theory & practice
  • Apply effective stress management interventions in their workplace
  • Able to implement an effective Employee Assistance Program (EAP)
  • Understanding of PTSD and CISD
  • Develop an effective motivation strategy
The Programme Content
Module 1:
Managing Employee Performance, Behaviour & Attitudes
Performance and the Individual
  • Psychological profiles - Jungian typology and understanding human behaviour
  • How competency frameworks support performance management
  • Human behaviour questionnaire
  • The Iceberg model to understand behaviour
  • Models of Performance Management
  • The Johari window
Managing Employee Performance
  • Discipline, capability and grievance
  • Recognising the difference between Capability and conduct issues
  • The “rules of Natural Justice”
  • The purposes of discipline
  • Inefficiency and box markings
  • Models of motivation and behaviour
The Assertiveness Model of Behaviour and Attitudes
  • Identifying and recognising the types of behaviour:
    • Aggressive
    • Indirectly aggressive
    • Passive (aggressive)
    • Assertive
  • Communication skills
  • Being proactive with people
Exercises with Behaviour and Attitudes
  • Managing performance -The Performance Appraisal Interview
  • Role plays – dealing with discipline and Grievance cases
  • Case studies –real stories explored and developed
Attitudes and Attitudes to Self
  • The Behaviour mirror diagnostic tool
  • Social styles –a behaviour model
  • Programme review
Module 2:
Managing People at Work
People Problems at Work
  • Introduction to Human Psychology
  • Understanding people problems
  • Ways of helping people
  • Impact of work – performance issues
  • Employee Assistance Programs (EAPs)
  • Steps to establish an EAP
Understanding Stress
  • What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body
  • What contributes to workplace pressures?
  • The impact of stress on personal performance – the positive and negative effects of stress
  • The symptoms of short term and long term stress
  • Stress management techniques
  • Individual Testing: The major causes of stress at work and at home
Basic Counselling Skills
  • What is communication?
  • Techniques for interviewing/basic counselling skill
  • Developing Active listening skills
  • Understanding body language
  • SOLER Techniques for counselling
  • Motivational Coaching Techniques
Understanding Motivation
  • The Psychology of Motivation
  • Motivation at work
  • Team & Group Motivation
  • Reward
  • Case study: Absenteeism
Critical Incident Stress (CISD) and Trauma Counselling
  • What constitutes a traumatic event
  • A Model for Workplace Trauma Management
  • Policy, Plans and Procedures
  • Media Management, Preventive Training and Information
  • Debriefing & Grief Counselling
  • Traumatic stress and Post traumatic Stress Disorder  
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Results --->  Of Courses
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31

Understanding Human Performance

2024-04-15 2024-04-26
Offline 7950 €
Athens-(Greece)

Understanding Human Performance

2024-05-13 2024-05-24
Offline 7950 €
Zurich-(Switzerland)

Understanding Human Performance

2024-05-26 2024-06-06
Offline 5950 €
Casablanca-(Morocco)

Understanding Human Performance

2024-05-27 2024-06-07
Offline 7950 €
London-(UK)

Understanding Human Performance

2024-06-02 2024-06-13
Offline 4450 €
Beirut-(Lebanon)

Understanding Human Performance

2024-06-02 2024-06-13
Offline 5950 €
Casablanca-(Morocco)

Understanding Human Performance

2024-06-03 2024-06-14
Offline 7950 €
Vienna-(Austria)

Understanding Human Performance

2024-06-10 2024-06-21
Offline 7450 €
Baku-(Azerbaijan)

Understanding Human Performance

2024-06-17 2024-06-28
Offline 7950 €
Bucharest-(Romania)

Understanding Human Performance

2024-06-24 2024-07-05
Offline 6950 €
Tbilisi-(Georgia)

Understanding Human Performance

2024-07-01 2024-07-12
Offline 7950 €
Budapest-(Hungary)

Understanding Human Performance

2024-07-01 2024-07-12
Offline 4950 €
DUBAI-(UAE)

Understanding Human Performance

2024-07-08 2024-07-19
Offline 7950 €
Amsterdam-(Netherlands)

Understanding Human Performance

2024-07-08 2024-07-19
Offline 5450 €
Istanbul-(Turkey)

Understanding Human Performance

2024-07-15 2024-07-26
Offline 7950 €
Brussels-(Belgium)

Understanding Human Performance

2024-07-22 2024-08-02
Offline 7950 €
Hamburg-(Germany)

Understanding Human Performance

2024-08-04 2024-08-15
Offline 4950 €
Cairo-(Egypt)

Understanding Human Performance

2024-08-12 2024-08-23
Offline 7950 €
Athens-(Greece)

Understanding Human Performance

2024-08-19 2024-08-30
Offline 7950 €
Dublin-(Ireland)

Understanding Human Performance

2024-08-26 2024-09-06
Offline 7450 €
Yerevan-(Armenia)

Understanding Human Performance

2024-09-09 2024-09-20
Offline 5950 €
Tunisia

Understanding Human Performance

2024-09-22 2024-10-03
Offline 5950 €
Muscat-(Oman)

Understanding Human Performance

2024-09-22 2024-10-03
Offline 5950 €
Marrakesh-(Morocco)

Understanding Human Performance

2024-09-23 2024-10-04
Offline 7950 €
Florence-(Italy)

Understanding Human Performance

2024-09-23 2024-10-04
Offline 8950 €
Singapore-(Singapore)

Understanding Human Performance

2024-09-29 2024-10-10
Offline 4950 €
Manama-(Bahrain)

Understanding Human Performance

2024-10-07 2024-10-18
Offline 7950 €
Rome-(Italy)

Understanding Human Performance

2024-10-14 2024-10-25
Offline 7950 €
Malaga-(Spain)

Understanding Human Performance

2024-10-14 2024-10-25
Offline 7950 €
Budapest-(Hungary)

Understanding Human Performance

2024-10-21 2024-11-01
Offline 7950 €
Berlin-(Germany)

Understanding Human Performance

2024-10-28 2024-11-08
Offline 7950 €
Copenhagen-(Denmark)

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