IT Service Management

Download full courses list Excel Download full courses list PDF

IT Service Management

Category

IT, Telecommunication & Networking Training Courses

Code

IT-670

City

Rome (Italy)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2024-07-15 2024-07-19

Fees

5450 €
Durations for This Course
Register for this course
Content Training Methodology
INTRODUCTION

Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL® (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.

WHO SHOULD ATTEND?

The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required

PROGRAMME OBJECTIVES
  • To introduce delegates to IT Service Management (ITIL)
  • To gain an understanding of the ITIL processes and activities covered in the ITIL core guide
  • To understand the terminology and characteristics of good practice in ITIL
  • To prepare delegates to apply the knowledge in the workplace
  • To provide the foundation for further study
PROGRAMME OUTLINE
DAY 1
  • Introductions
  • Introduction to IT Service Management as a Practice
  • The Service Lifecycle and Basic Concepts
  • Service Strategy
  • Financial Management
  • Demand Management
  • Service Portfolio Management
DAY 2
  • Service Design
  • Service Level Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
DAY 3
  • Service Transition
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Knowledge Management
  • Service Operation
  • Operational Functions:
  • The Service Desk
  • Technical Management
  • Applications Management
  • Operations Management
  • Operations Control
  • Facilities Management
DAY 4
  • Service Operations continued
  • Operational Processes
  • Incident Management
  • Problem Management
  • Event Management
  • Access Management
  • Request Fulfilment Management
DAY 5
  • Continual Service Improvement
  • Technology, Tools and Architecture
  • Course administration
  • Course Closure
Copy course link
Send me course brochure
Download course brochure
Re-call me
Course inquire
Tailored Courses
Send to Friend
Group Offer
print
Register for this course

Another durations and cities for the same course

Courses Filter

City

DUBAI (UAE)
Kuala Lumpur (Malaysia)
Amman (Jordan)
Jakarta (Indonesia)
Sharm ElShaikh (Egypt)
Amsterdam (Netherlands)
Casablanca (Morocco)
Paris (France)
Istanbul (Turkey)
Singapore (Singapore)
Manama (Bahrain)
Washington (US)
Beirut (Lebanon)
Barcelona (Spain)
Kuwait (Kuwait)
Budapest (Hungary)
Athens (Greece)
Copenhagen (Denmark)
Berlin (Germany)
Brussels (Belgium)
Bucharest (Romania)
Zurich (Switzerland)
Hamburg (Germany)
Moscow (Russia)
Marrakesh (Morocco)
Beijing (China)
Doha (Qatar)
Bangkok (Thailand)
Muscat (Oman)
Toronto (Canada)
Cyprus (Larnaka)
Cairo (Egypt)
Madrid (Spain)
London (UK)
Jeddah (Saudi Arabia)
Stockholm (Sweden)
Geneva (Switzerland)
Vienna (Austria)
Munich (Germany)
Prague (Czech Republic)
Rome (Italy)
Hong Kong
Dublin (Ireland)
Dammam (Saudi Arabia)
Auckland (New Zealand)
Abha (Saudi Arabia)
Trabzon (Turkey)
Abu Dhabi (UAE)
Florence (Italy)
Tunisia
Marbella (Spain)
Riyadh (Saudi Arabia)
New York (US)
Tbilisi (Georgia)
Kiev
Frankfurt (Germany)
Malaga (Spain)
Yerevan (Armenia)
Baku (Azerbaijan)
Zagreb (Croatia)
ONLINE
Hurghada (Egypt)
Results --->  Of Courses
Download result list
30

IT Service Management

2024-04-08 2024-04-12
Offline 5450 €
Cyprus-(Larnaka)

IT Service Management

2024-04-29 2024-05-03
Offline 4950 €
Yerevan-(Armenia)

IT Service Management

2024-05-06 2024-05-10
Offline 5450 €
Prague-(Czech-Republic)

IT Service Management

2024-05-19 2024-05-23
Offline 3450 €
Marrakesh-(Morocco)

IT Service Management

2024-05-27 2024-05-31
Offline 5450 €
Amsterdam-(Netherlands)

IT Service Management

2024-06-23 2024-06-27
Offline 2550 €
Beirut-(Lebanon)

IT Service Management

2024-07-01 2024-07-05
Offline 5450 €
Brussels-(Belgium)

IT Service Management

2024-07-01 2024-07-05
Offline 3450 €
Tunisia

IT Service Management

2024-07-01 2024-07-05
Offline 5450 €
Dublin-(Ireland)

IT Service Management

2024-07-08 2024-07-12
Offline 5450 €
Zurich-(Switzerland)

IT Service Management

2024-07-14 2024-07-18
Offline 2950 €
Sharm-ElShaikh-(Egypt)

IT Service Management

2024-07-15 2024-07-19
Offline 5450 €
Rome-(Italy)

IT Service Management

2024-07-29 2024-08-02
Offline 4950 €
Zagreb-(Croatia)

IT Service Management

2024-07-29 2024-08-02
Offline 5950 €
Singapore-(Singapore)

IT Service Management

2024-08-11 2024-08-15
Offline 3450 €
Muscat-(Oman)

IT Service Management

2024-08-12 2024-08-16
Offline 5450 €
Vienna-(Austria)

IT Service Management

2024-08-19 2024-08-23
Offline 6950 €
Washington-(US)

IT Service Management

2024-08-25 2024-08-29
Offline 3450 €
Kuwait-(Kuwait)

IT Service Management

2024-09-02 2024-09-06
Offline 2950 €
Istanbul-(Turkey)

IT Service Management

2024-09-16 2024-09-20
Offline 5450 €
Athens-(Greece)

IT Service Management

2024-09-23 2024-09-27
Offline 4950 €
Bucharest-(Romania)

IT Service Management

2024-09-30 2024-10-04
Offline 5450 €
Brussels-(Belgium)

IT Service Management

2024-10-13 2024-10-17
Offline 2950 €
Manama-(Bahrain)

IT Service Management

2024-10-13 2024-10-17
Offline 3450 €
Casablanca-(Morocco)

IT Service Management

2024-10-14 2024-10-18
Offline 5450 €
Barcelona-(Spain)

IT Service Management

2024-10-14 2024-10-18
Offline 2950 €
DUBAI-(UAE)

IT Service Management

2024-10-14 2024-10-18
Offline 5450 €
Paris-(France)

IT Service Management

2024-10-20 2024-10-24
Offline 2550 €
Cairo-(Egypt)

IT Service Management

2024-10-20 2024-10-24
Offline 3450 €
Doha-(Qatar)

IT Service Management

2024-10-21 2024-10-25
Offline 3950 €
Jakarta-(Indonesia)

Other courses from the same category

Registration Form

Inquiry Form

A tailored course application form

Brochure Request Form

Send to a Friend

Sample contact me back

Group Offer Form

Scandinavian Academy for Training and Development AB

Training services provider in the Kingdom of Sweden
Registration number : 7431 - 559173

Copyright © 2023 - All Rights Reserved to the Scandinavian Academy for Training and Development AB