Course outline

DAY 1

•  Introduction to the key role and work objectives with the organization and corporate role.
• Understanding organization structures, departmental functions and communication channels
• Keeping and Maintaining Information, Documents and Records.
• Working environments, Maintaining Standards and Administrational Tasks
• Personal skills, Image and Personal Presentation Abilities
• Security: Confidential and Private Information, Procedures and Policies

DAY 2

• Working Smart, efficiency and results
• Time Management Skills
• Check lists and Diaries Control Methods
• Prioritizing and Planning Work Loads
• Delegation
• Feedback
• Tasks, Quality and Measurement

DAY 3

• Office Technology Systems:
• Modern Equipment Available, Efficient and Maximum Utility, Photocopy Machines etc.
• Communications Systems:
• Telephone, Fax and Email, Utilization
• Telephone Efficiency

DAY 4

• Team players: Interaction and utilization skills
• Customer handling skills
• Interpersonal skills development
•  Communication Skills: Memos,
• Technical Information,
• Development and Application
• Telephone Manner and Etiquette Skills
• Customer Handling: Gathering Information
• Handling Difficult Customers

DAY 5

• Personal Skills Assessments
• Setting Targets and Personal Goals
• Summary and Discussions
• Summary, Remarks & Conclusion
• General Discussion
• Course Close-up Ceremony;
• Certificates / Diplomas Handling

The Scandinavian Academy for Training and Development employs modern methods in training and skills development, enhancing the efficiency of human resource development. We follow these practices:

• Theoretical Lectures: 
  • We deliver knowledge through advanced presentations such as PowerPoint and visual materials, including videos and short films.
• Scientific Assessment:
  • We evaluate trainees skills before and after the course to ensure their progress.
• Brainstorming and Interaction: 
  • We encourage active participation through brainstorming sessions and applying concepts through role play.
• Practical Cases:
  • We provide practical cases that align with the scientific content and the participants specific needs.
• Examinations: 
  • Tests are conducted at the end of the program to assess knowledge retention.
• Educational Materials:
  • We provide both printed and digital scientific and practical materials to participants.
• Attendance and Final Result Reports:
  • We prepare detailed attendance reports for participants and offer a comprehensive program evaluation.
• Professionals and Experts: 
  • The programs scientific content is prepared by the best professors and trainers in various fields.
• Professional Completion Certificate: 
  • Participants receive a professional completion certificate issued by the Scandinavian Academy for Training and Development in the Kingdom of Sweden, with the option for international authentication.
• Program Timings:
  • Training programs are held from 10:00 AM to 2:00 PM and include buffet sessions for light meals during lectures.

Course objectives

• Provide the skills and practical knowledge to provide the role requirements
• Use effective systems to enhance their work capabilities.
• Learn how to handle priorities and handle work loads, by utilizing their own skills or sharing with the responsibility with other team members.