Content

Day One

Building on existing skills and developing the role/ Organisational skills and time management

• What is your role?
• Becoming more proactive
• Self-development and expanding your knowledge of the business
• Organisational skills
• Planning and prioritising – taking control over your work load

Day Two

Organisational skills and time management (cont)/Dealing with change

• Goal setting
• Time management under pressure
• Managing stress in self and others
• Coping with, and taking advantage of, change in the work environment

Day Three

The importance and value of communication skills

• Why are communication skills so important?
• Expressing yourself with clarity
• Spoken, written and remote communication – differences and implications
• Telephone techniques
• Writing more effective business letters and e-mails
• Improving reports – structure, relevance, layout and editing
• What makes a good presentation – tips to excellent presentations

Day Four

Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Using your skills to enable your manager to concentrate on his/her priorities
• Delegating and improving the quality of delegation received
• Working as a team

Day Five

Interpersonal intelligence and influencing skills

• Being a team player and flexibility
• Understanding yourself and other people
• Influencing skills – gaining support and cooperation of others
• Improving self-confidence
• Assertiveness
• Resolving conflict
• Giving and receiving feedback
• Taking forward ideas for improvement
• Action planning

The Scandinavian Academy for Training and Development employs modern methods in training and skills development, enhancing the efficiency of human resource development. We follow these practices:

• Theoretical Lectures: 
  • We deliver knowledge through advanced presentations such as PowerPoint and visual materials, including videos and short films.
• Scientific Assessment:
  • We evaluate trainees skills before and after the course to ensure their progress.
• Brainstorming and Interaction: 
  • We encourage active participation through brainstorming sessions and applying concepts through role play.
• Practical Cases:
  • We provide practical cases that align with the scientific content and the participants specific needs.
• Examinations: 
  • Tests are conducted at the end of the program to assess knowledge retention.
• Educational Materials:
  • We provide both printed and digital scientific and practical materials to participants.
• Attendance and Final Result Reports:
  • We prepare detailed attendance reports for participants and offer a comprehensive program evaluation.
• Professionals and Experts: 
  • The programs scientific content is prepared by the best professors and trainers in various fields.
• Professional Completion Certificate: 
  • Participants receive a professional completion certificate issued by the Scandinavian Academy for Training and Development in the Kingdom of Sweden, with the option for international authentication.
• Program Timings:
  • Training programs are held from 10:00 AM to 2:00 PM and include buffet sessions for light meals during lectures.

Introduction

The roles of administrative professionals in business are continually evolving.  This exciting and interactive master-class is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximise your effectiveness. 

In this master-class you will discuss how to:

• enhance your skills to enable you to work at a higher level
• appreciate the value and importance of your role
• understand your business in order to work effectively
• use communication skills to your advantage and to the benefit of your organisation
• develop your interpersonal skills to improve your working practice

Objectives

• build and improve upon your existing skill sets
• develop your role and become more proactive
• identify ways to expand your knowledge of the company and business area
• have more control over your time and work output
• develop and apply your interpersonal intelligence
• manage your manager to mutual advantage
• write more effective letters, e-mails and other forms of business correspondence
• support and make memorable presentations