Programme Content

Your Secretarial & Administrative Role 

• Responsibilities 
• Skills 
• Qualities

Developing An Appropriate Professional Image 

• Professional Appearance In The Gulf 
• Timekeeping & Punctuality 
• Introduction To Office Ethics

Stress 

• Identifying Stress 
• Stress Busting Techniques 
• Activities To Practise Using The Techniques

Communication 

• Body Language, Words, & Tone Of Voice 
• Active Listening 
• Questioning For Clarity

Effective Written Business Communication 

• Correct Layout Of Letters & Emails 
• Correct Use Of Salutations 
• Basic Business English Punctuation & Grammar

Telephone Skills 

• How To Deal With Callers Professionally & Effectively 
• Telephone Etiquette 
• The `Do`s & `Do Not`s Of Answering The Telephone

Saying `No` Constructively & Giving Alternatives

How To Effectively Handle Your Manager

Planning & Prioritising 

• Urgency & Importance 
• ABC Method

Managing Your Key Result Areas & Tasks

Effective Filing Systems 

• Identifying Different Methods Of Filing & Selecting The Best One 
• How To Ensure The Effectiveness Of Your Filing Systems

Basic Finance 

• Understanding & Managing Petty Cash Systems

Basic Stock Control & Stationery 

• Managing Stationery Supplies & Stock

The Scandinavian Academy for Training and Development employs modern methods in training and skills development, enhancing the efficiency of human resource development. We follow these practices:

• Theoretical Lectures: 
  • We deliver knowledge through advanced presentations such as PowerPoint and visual materials, including videos and short films.
• Scientific Assessment:
  • We evaluate trainees skills before and after the course to ensure their progress.
• Brainstorming and Interaction: 
  • We encourage active participation through brainstorming sessions and applying concepts through role play.
• Practical Cases:
  • We provide practical cases that align with the scientific content and the participants specific needs.
• Examinations: 
  • Tests are conducted at the end of the program to assess knowledge retention.
• Educational Materials:
  • We provide both printed and digital scientific and practical materials to participants.
• Attendance and Final Result Reports:
  • We prepare detailed attendance reports for participants and offer a comprehensive program evaluation.
• Professionals and Experts: 
  • The programs scientific content is prepared by the best professors and trainers in various fields.
• Professional Completion Certificate: 
  • Participants receive a professional completion certificate issued by the Scandinavian Academy for Training and Development in the Kingdom of Sweden, with the option for international authentication.
• Program Timings:
  • Training programs are held from 10:00 AM to 2:00 PM and include buffet sessions for light meals during lectures.

Who Should Attend?

Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.

About The Programme

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization`s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This programme covers all of these, and more.

Course Objectives

• To understand the importance of effective administration skills within an organization
• To develop the skills needed to be a professional secretary
• To enhance your communication and interpersonal skills
• To manage your time efficiently and be able to think proactively
• To learn how to set up and manage effective filing systems
• To learn how to manage petty cash systems
• To understand how to manage stock and stationery supplies
• To enhance telephone skills and understand correct telephone etiquette
• How to be assertive and build a good rapport with your manager

What You Will Gain

• Practical skills and knowledge to improve the overall administration within your office, or organization
• A clear understanding of what makes a good secretary or administrator
• The ability to plan and prioritise time and activities
• Effective communication skills to deal successfully with colleagues and customersEffective communication skills to deal successfully with colleagues and customers