Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service. This dynamic, five-day course emphasizes the professional communication skills and actions that create the foundation for continuous improvement.
In today’s customer-oriented business environment, “people skills” are critical for career advancement and organisational effectiveness. The programme emphasis the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery, and negotiation techniques for dealing with difficult customers in a professional manner.
This dynamic, 5-day seminar is highly interactive and encourages delegate participation through a combination of group discussion, videos, role-play exercises, case studies and breakout sessions. This seminar will include benchmarking best practices to model world-class customer service excellence. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. Delegates are provided a comfortable, enlightening learning experience that gives them the latest insights, techniques and best practices to promote long-term customer satisfaction and loyalty.
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-06-03 2024-06-07 |
Class Room
Auckland-(New-Zealand)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-06-10 2024-06-14 |
Class Room
Frankfurt-(Germany)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-06-16 2024-06-20 |
Class Room
Marrakesh-(Morocco)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-06-17 2024-06-21 |
Class Room
Madrid-(Spain)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-06-30 2024-07-04 |
Class Room
Muscat-(Oman)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-07-01 2024-07-05 |
Class Room
Brussels-(Belgium)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-07-08 2024-07-12 |
Class Room
Zagreb-(Croatia)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-07-14 2024-07-18 |
Class Room
Beirut-(Lebanon)
|
2550 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-07-15 2024-07-19 |
Class Room
Prague-(Czech-Republic)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-07-29 2024-08-02 |
Class Room
Paris-(France)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-08-05 2024-08-09 |
Online
ONLINE
|
1450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-08-12 2024-08-16 |
Class Room
Beijing-(China)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-08-12 2024-08-16 |
Class Room
Tunisia
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-08-26 2024-08-30 |
Class Room
Amsterdam-(Netherlands)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-02 2024-09-06 |
Class Room
Bangkok-(Thailand)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-09 2024-09-13 |
Class Room
Istanbul-(Turkey)
|
2950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-16 2024-09-20 |
Class Room
Tbilisi-(Georgia)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-22 2024-09-26 |
Class Room
Sharm-ElShaikh-(Egypt)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-23 2024-09-27 |
Class Room
Stockholm-(Sweden)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-30 2024-10-04 |
Class Room
Singapore-(Singapore)
|
5950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-10-13 2024-10-17 |
Class Room
Casablanca-(Morocco)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-11-04 2024-11-08 |
Class Room
Vienna-(Austria)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-11-25 2024-11-29 |
Class Room
Cyprus-(Larnaka)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-11-25 2024-11-29 |
Class Room
Baku-(Azerbaijan)
|
4950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-02 2024-12-06 |
Class Room
London-(UK)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-02 2024-12-06 |
Class Room
Malaga-(Spain)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-08 2024-12-12 |
Class Room
Manama-(Bahrain)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-09 2024-12-13 |
Class Room
Florence-(Italy)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-15 2024-12-19 |
Class Room
Amman-(Jordan)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-16 2024-12-20 |
Class Room
Jakarta-(Indonesia)
|
3950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-30 2025-01-03 |
Class Room
Yerevan-(Armenia)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-01-20 2025-01-24 |
Class Room
Kuala-Lumpur-(Malaysia)
|
4450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-10 2025-02-14 |
Class Room
Bucharest-(Romania)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-10 2025-02-14 |
Class Room
Berlin-(Germany)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-10 2025-02-14 |
Class Room
Trabzon-(Turkey)
|
4450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-16 2025-02-20 |
Class Room
Kuwait-(Kuwait)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Scandinavian Academy for Training and Development AB
Training services provider in the Kingdom of Sweden
Registration number : 7431 - 559173