Course:Advanced Customer Service Management

Download full courses list Excel Download full courses list PDF

Course:Advanced Customer Service Management

Category

Customer Service, Sales & Marketing Training Courses

Code

SM-480

City

Berlin (Germany)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2024-12-23 2024-12-27

Fees

5450 €
Durations for this Course
Register for this course
Overeview Course Outline Training Methodology

INTRODUCTION

There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office. Customer expectations have heightened. They demand consistent, professional and effective service from their suppliers. This highly interactive and fun programme examines in depth how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty.

This programme will enable you to:

  • Build lasting and meaningful relationships with your customers
  • Use powerful behavioural tools to ensure you secure and maintain a competitive edge within any marketplace
  • Gain a greater understanding of your customers’ needs and how to satisfy them
  • Explore the basics of Neuro Linguistic Programming (NLP) and Emotional intelligence and discover how they can help you to improve your customer services management
  • Influence with integrity and crystal clear communication

PROGRAMME OBJECTIVES

  • The art of building lasting rapport and lasting relationships with colleagues, customers and friends
  • How to modify your own behaviour to match other’s
  • The model for establishing good working relationships
  • An ability to influence with integrity
  • An ability to use influencing skills and techniques to build ongoing and long term relationships with key customers
  • To be able to create and adapt crystal clear models for communication between your organisation and it’s customers
  • How to build co-operation and commitment
  • A greater understanding of your customers’ needs and how to satisfy them
  • An ability to tailor services to meet your customers needs
  • Long term relationships between your organisation and it’s customers
  • An ability to be more versatile in every customer facing situation
  • The ability to recognise behaviours that may cause conflict in the future, enabling you to defuse awkward, and sometimes critical, confrontations with colleagues and customers alike

TRAINING METHODOLOGY

Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.

PROGRAMME SUMMARY

  • The behavioural patterns of others and demonstrates how you need to change your own in order to communicate, influence and negotiate more effectively with them
  • Looks beyond the traditional “Customer Service” models by examining different behavioural patterns and creating strategies to deal with each.
  • In depth processes necessary to ensure a successful conclusion, for all parties, in every customer facing situation
  • The powerful tools of NLP (Neuro Linguistic Programming) & Emotional Intelligence
Copy course link
Send me course brochure
Download course brochure
Re-call me
Course inquire
Tailored course
Send to friend
Group offer
Print
Register for this course

Another durations and cities for the same course

Courses Filter

City

DUBAI (UAE)
Kuala Lumpur (Malaysia)
Amman (Jordan)
Jakarta (Indonesia)
Sharm ElShaikh (Egypt)
Amsterdam (Netherlands)
Casablanca (Morocco)
Paris (France)
Istanbul (Turkey)
Singapore (Singapore)
Manama (Bahrain)
Washington (US)
Beirut (Lebanon)
Barcelona (Spain)
Kuwait (Kuwait)
Budapest (Hungary)
Athens (Greece)
Copenhagen (Denmark)
Berlin (Germany)
Brussels (Belgium)
Bucharest (Romania)
Zurich (Switzerland)
Hamburg (Germany)
Moscow (Russia)
Marrakesh (Morocco)
Beijing (China)
Doha (Qatar)
Bangkok (Thailand)
Muscat (Oman)
Toronto (Canada)
Cyprus (Larnaka)
Cairo (Egypt)
Madrid (Spain)
London (UK)
Jeddah (Saudi Arabia)
Stockholm (Sweden)
Geneva (Switzerland)
Vienna (Austria)
Munich (Germany)
Prague (Czech Republic)
Rome (Italy)
Hong Kong
Dublin (Ireland)
Dammam (Saudi Arabia)
Auckland (New Zealand)
Abha (Saudi Arabia)
Trabzon (Turkey)
Abu Dhabi (UAE)
Florence (Italy)
Tunisia
Marbella (Spain)
Riyadh (Saudi Arabia)
New York (US)
Tbilisi (Georgia)
Kiev
Frankfurt (Germany)
Malaga (Spain)
Yerevan (Armenia)
Baku (Azerbaijan)
Zagreb (Croatia)
ONLINE
Hurghada (Egypt)
Results --->  Of Courses
Download result list
39

Advanced Customer Service Management

2024-07-29 2024-08-02
Class Room 4950 €
Bangkok-(Thailand)

Advanced Customer Service Management

2024-07-29 2024-08-02
Class Room 5450 €
Geneva-(Switzerland)

Advanced Customer Service Management

2024-08-04 2024-08-08
Class Room 3450 €
Kuwait-(Kuwait)

Advanced Customer Service Management

2024-08-04 2024-08-08
Class Room 2950 €
Hurghada-(Egypt)

Advanced Customer Service Management

2024-08-12 2024-08-16
Class Room 5450 €
Paris-(France)

Advanced Customer Service Management

2024-08-18 2024-08-22
Class Room 2950 €
Sharm-ElShaikh-(Egypt)

Advanced Customer Service Management

2024-08-26 2024-08-30
Class Room 2950 €
DUBAI-(UAE)

Advanced Customer Service Management

2024-09-09 2024-09-13
Online 1750 €
ONLINE

Advanced Customer Service Management

2024-09-09 2024-09-13
Class Room 4950 €
Baku-(Azerbaijan)

Advanced Customer Service Management

2024-09-16 2024-09-20
Class Room 5450 €
Zurich-(Switzerland)

Advanced Customer Service Management

2024-09-22 2024-09-26
Class Room 2550 €
Cairo-(Egypt)

Advanced Customer Service Management

2024-09-30 2024-10-04
Class Room 4450 €
Kuala-Lumpur-(Malaysia)

Advanced Customer Service Management

2024-09-30 2024-10-04
Class Room 4950 €
Yerevan-(Armenia)

Advanced Customer Service Management

2024-10-07 2024-10-11
Class Room 5450 €
Athens-(Greece)

Advanced Customer Service Management

2024-10-14 2024-10-18
Class Room 5450 €
Brussels-(Belgium)

Advanced Customer Service Management

2024-10-14 2024-10-18
Class Room 5450 €
Paris-(France)

Advanced Customer Service Management

2024-10-21 2024-10-25
Class Room 5450 €
Dublin-(Ireland)

Advanced Customer Service Management

2024-10-28 2024-11-01
Class Room 2950 €
Istanbul-(Turkey)

Advanced Customer Service Management

2024-11-04 2024-11-08
Class Room 5450 €
London-(UK)

Advanced Customer Service Management

2024-11-04 2024-11-08
Class Room 5450 €
Madrid-(Spain)

Advanced Customer Service Management

2024-11-11 2024-11-15
Class Room 5450 €
Florence-(Italy)

Advanced Customer Service Management

2024-11-18 2024-11-22
Class Room 2950 €
Istanbul-(Turkey)

Advanced Customer Service Management

2024-11-25 2024-11-29
Class Room 5450 €
Marbella-(Spain)

Advanced Customer Service Management

2024-11-25 2024-11-29
Class Room 5450 €
Prague-(Czech-Republic)

Advanced Customer Service Management

2024-12-01 2024-12-05
Class Room 3450 €
Doha-(Qatar)

Advanced Customer Service Management

2024-12-02 2024-12-06
Class Room 5450 €
Rome-(Italy)

Advanced Customer Service Management

2024-12-08 2024-12-12
Class Room 2950 €
Amman-(Jordan)

Advanced Customer Service Management

2024-12-09 2024-12-13
Class Room 5450 €
Cyprus-(Larnaka)

Advanced Customer Service Management

2024-12-16 2024-12-20
Class Room 5450 €
Amsterdam-(Netherlands)

Advanced Customer Service Management

2024-12-16 2024-12-20
Class Room 4950 €
Zagreb-(Croatia)

Advanced Customer Service Management

2024-12-23 2024-12-27
Class Room 5450 €
Berlin-(Germany)

Advanced Customer Service Management

2025-01-13 2025-01-17
Class Room 5450 €
Vienna-(Austria)

Advanced Customer Service Management

2025-01-26 2025-01-30
Class Room 2950 €
Manama-(Bahrain)

Advanced Customer Service Management

2025-01-27 2025-01-31
Class Room 5450 €
Hong-Kong

Advanced Customer Service Management

2025-01-27 2025-01-31
Class Room 5450 €
Munich-(Germany)

Advanced Customer Service Management

2025-01-27 2025-01-31
Class Room 3950 €
Jakarta-(Indonesia)

Advanced Customer Service Management

2025-02-03 2025-02-07
Class Room 5450 €
Hamburg-(Germany)

Advanced Customer Service Management

2025-02-03 2025-02-07
Class Room 5950 €
Singapore-(Singapore)

Advanced Customer Service Management

2025-02-17 2025-02-21
Class Room 4950 €
Tbilisi-(Georgia)

Other courses from the same category

Registration Form

Inquiry Form

A tailored course application form

Brochure Request Form

Send to a Friend

Sample contact me back

Group Offer Form

Scandinavian Academy for Training and Development AB

Training services provider in the Kingdom of Sweden
Registration number :  559173 - 7431

Copyright © 2024- All Rights Reserved to the Scandinavian Academy for Training and Development AB