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Training Course in Customer Focused Management

Course: Customer Focused Management

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Course: Customer Focused Management

Category

Customer Service, Sales & Marketing Training Courses

Code

SM-608
Language English

City

Muscat (Oman)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2024-12-08 2024-12-12

Fees

3450 €
Durations for this Course
Register for this course
Overeview Course Outline Training Methodology Course Location

Introduction

A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.

Leaders are role models in planning, communication, coaching and employee recognition. Their efforts result in increased employee loyalty, greater innovation and improved customer satisfaction. The course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.

  • Analyze and implement the best practices of top performing customer service providers
  • Utilize best practices for measuring and monitoring customer satisfaction
  • Streamline call centre operations for optimal service levels
  • Successfully utilize interpersonal skills to supervise and motivate employees
  • Empower, motivate and retain frontline personnel

Objectives

  • Describe the importance of the leader as a role model for customer service excellence
  • Establish the importance of setting and reviewing customer service standards
  • Describe techniques to motivate teams and individuals for peak performance
  • Develop effective communication strategies to promote teambuilding
  • Evaluate surveys to accurately monitor customer satisfaction
  • Design a realistic and challenging customer service employee training programme

Training Methodology

This dynamic, 5-day seminar is highly interactive and encourages delegate participation through a combination of group discussion, role-play exercises, videos, case studies and breakout sessions. This seminar will include benchmarking best practices to model world-class customer service excellence. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. Delegates will walk away from this seminar with the skills, confidence and motivation they need to develop a world-class, customer-centric organisation.

Organisational Impact

  • A more productive and streamlined customer service operation
  • Focused and motivated customer service leadership
  • Increased customer retention and revenue growth
  • Reduced personnel turnover and increased teamwork
  • Improved intra/inter departmental communication
  • Increased communication abilities and interpersonal skills

Personal Impact

  • Improved management performance by learning techniques to empower, motivate and retain customer service personnel
  • Enhanced leadership and communication skills required for career advancement
  • Increased confidence in their abilities to work professionally with difficult or upset customers
  • The insight to adjust their own temperament style to become more versatile, adaptable and highly successful
  • Up to date techniques and methods to help them provide world-class service
  • Improved time management skills and increased productivity

Who Should Attend?

  • Department managers
  • Team supervisors
  • Frontline customer service representatives (CSR)
  • Account managers
  • Field service representatives
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Results --->  Of Courses
61

Customer Focused Management

2024-11-18 2024-11-22
Class Room 5450 €
training course in Customer Focused Management held in in the city of London (UK) London-(UK)

Customer Focused Management

2024-11-18 2024-11-22
Class Room 5450 €
training course in Customer Focused Management held in in the city of Madrid (Spain) Madrid-(Spain)

Customer Focused Management

2024-12-08 2024-12-12
Class Room 3450 €
training course in Customer Focused Management held in in the city of Muscat (Oman) Muscat-(Oman)

Customer Focused Management

2024-12-09 2024-12-13
Class Room 5450 €
training course in Customer Focused Management held in in the city of Stockholm (Sweden) Stockholm-(Sweden)

Customer Focused Management

2024-12-16 2024-12-20
Class Room 5950 €
training course in Customer Focused Management held in in the city of Singapore (Singapore) Singapore-(Singapore)

Customer Focused Management

2024-12-23 2024-12-27
Class Room 5450 €
training course in Customer Focused Management held in in the city of Prague (Czech Republic) Prague-(Czech-Republic)

Customer Focused Management

2025-01-27 2025-01-31
Class Room 4950 €
training course in Customer Focused Management held in in the city of Bucharest (Romania) Bucharest-(Romania)

Customer Focused Management

2025-02-03 2025-02-07
Class Room 5450 €
training course in Customer Focused Management held in in the city of London (UK) London-(UK)

Customer Focused Management

2025-02-03 2025-02-07
Class Room 4950 €
training course in Customer Focused Management held in in the city of Zagreb (Croatia) Zagreb-(Croatia)

Customer Focused Management

2025-02-10 2025-02-14
Class Room 5450 €
training course in Customer Focused Management held in in the city of Barcelona (Spain) Barcelona-(Spain)

Customer Focused Management

2025-02-24 2025-03-28
Class Room 5450 €
training course in Customer Focused Management held in in the city of Berlin (Germany) Berlin-(Germany)

Customer Focused Management

2025-03-03 2025-03-07
Class Room 5450 €
training course in Customer Focused Management held in in the city of Marbella (Spain) Marbella-(Spain)

Customer Focused Management

2025-03-10 2025-03-14
Class Room 2950 €
training course in Customer Focused Management held in in the city of Istanbul (Turkey) Istanbul-(Turkey)

Customer Focused Management

2025-03-23 2025-03-27
Class Room 3450 €
training course in Customer Focused Management held in in the city of Casablanca (Morocco) Casablanca-(Morocco)

Customer Focused Management

2025-03-30 2025-04-03
Class Room 2950 €
training course in Customer Focused Management held in in the city of Hurghada (Egypt) Hurghada-(Egypt)

Customer Focused Management

2025-04-07 2025-04-11
Class Room 5450 €
training course in Customer Focused Management held in in the city of Zurich (Switzerland) Zurich-(Switzerland)

Customer Focused Management

2025-04-14 2025-04-18
Class Room 5450 €
training course in Customer Focused Management held in in the city of Hamburg (Germany) Hamburg-(Germany)

Customer Focused Management

2025-04-14 2025-04-18
Class Room 5450 €
training course in Customer Focused Management held in in the city of Malaga (Spain) Malaga-(Spain)

Customer Focused Management

2025-04-21 2025-04-25
Class Room 4950 €
training course in Customer Focused Management held in in the city of Budapest (Hungary) Budapest-(Hungary)

Customer Focused Management

2025-04-21 2025-04-25
Class Room 5450 €
training course in Customer Focused Management held in in the city of Copenhagen (Denmark) Copenhagen-(Denmark)

Customer Focused Management

2025-04-28 2025-05-02
Class Room 4450 €
training course in Customer Focused Management held in in the city of Trabzon (Turkey) Trabzon-(Turkey)

Customer Focused Management

2025-04-28 2025-05-02
Class Room 5450 €
training course in Customer Focused Management held in in the city of Hong Kong Hong-Kong

Customer Focused Management

2025-05-05 2025-05-09
Class Room 5450 €
training course in Customer Focused Management held in in the city of Vienna (Austria) Vienna-(Austria)

Customer Focused Management

2025-05-12 2025-05-16
Class Room 4950 €
training course in Customer Focused Management held in in the city of Tbilisi (Georgia) Tbilisi-(Georgia)

Customer Focused Management

2025-05-12 2025-05-16
Class Room 3450 €
training course in Customer Focused Management held in in the city of Tunisia Tunisia

Customer Focused Management

2025-05-19 2025-05-23
Class Room 5450 €
training course in Customer Focused Management held in in the city of Brussels (Belgium) Brussels-(Belgium)

Customer Focused Management

2025-06-02 2025-06-06
Class Room 4950 €
training course in Customer Focused Management held in in the city of Yerevan (Armenia) Yerevan-(Armenia)

Customer Focused Management

2025-06-02 2025-06-06
Class Room 4950 €
training course in Customer Focused Management held in in the city of Warsaw (Poland) Warsaw-(Poland)

Customer Focused Management

2025-06-22 2025-06-26
Class Room 2550 €
training course in Customer Focused Management held in in the city of Beirut (Lebanon) Beirut-(Lebanon)

Customer Focused Management

2025-06-30 2025-07-04
Class Room 5450 €
training course in Customer Focused Management held in in the city of Rome (Italy) Rome-(Italy)

Customer Focused Management

2025-06-30 2025-07-04
Class Room 5450 €
training course in Customer Focused Management held in in the city of Geneva (Switzerland) Geneva-(Switzerland)

Customer Focused Management

2025-07-14 2025-07-18
Class Room 5450 €
training course in Customer Focused Management held in in the city of Cyprus (Larnaka) Cyprus-(Larnaka)

Customer Focused Management

2025-07-20 2025-07-24
Class Room 2950 €
training course in Customer Focused Management held in in the city of Amman (Jordan) Amman-(Jordan)

Customer Focused Management

2025-07-28 2025-08-01
Class Room 5450 €
training course in Customer Focused Management held in in the city of Frankfurt (Germany) Frankfurt-(Germany)

Customer Focused Management

2025-08-04 2025-08-08
Class Room 6950 €
training course in Customer Focused Management held in in the city of Washington (US) Washington-(US)

Customer Focused Management

2025-08-04 2025-08-08
Class Room 3450 €
training course in Customer Focused Management held in in the city of DUBAI (UAE) DUBAI-(UAE)

Customer Focused Management

2025-08-04 2025-08-08
Class Room 3950 €
training course in Customer Focused Management held in in the city of Jakarta (Indonesia) Jakarta-(Indonesia)

Customer Focused Management

2025-08-04 2025-08-08
Class Room 4950 €
training course in Customer Focused Management held in in the city of Baku (Azerbaijan) Baku-(Azerbaijan)

Customer Focused Management

2025-08-24 2025-08-28
Class Room 2950 €
training course in Customer Focused Management held in in the city of Manama (Bahrain) Manama-(Bahrain)

Customer Focused Management

2025-08-25 2025-08-29
Class Room 5450 €
training course in Customer Focused Management held in in the city of Dublin (Ireland) Dublin-(Ireland)

Customer Focused Management

2025-08-25 2025-08-29
Class Room 4450 €
training course in Customer Focused Management held in in the city of Kuala Lumpur (Malaysia) Kuala-Lumpur-(Malaysia)

Customer Focused Management

2025-08-25 2025-08-29
Class Room 5450 €
training course in Customer Focused Management held in in the city of Athens (Greece) Athens-(Greece)

Customer Focused Management

2025-08-31 2025-09-04
Class Room 2950 €
training course in Customer Focused Management held in in the city of Sharm ElShaikh (Egypt) Sharm-ElShaikh-(Egypt)

Customer Focused Management

2025-09-01 2025-09-05
Class Room 5450 €
training course in Customer Focused Management held in in the city of Florence (Italy) Florence-(Italy)

Customer Focused Management

2025-09-08 2025-09-12
Class Room 5450 €
training course in Customer Focused Management held in in the city of Amsterdam (Netherlands) Amsterdam-(Netherlands)

Customer Focused Management

2025-09-15 2025-09-19
Class Room 5450 €
training course in Customer Focused Management held in in the city of Paris (France) Paris-(France)

Customer Focused Management

2025-09-15 2025-09-19
Class Room 5450 €
training course in Customer Focused Management held in in the city of Munich (Germany) Munich-(Germany)

Customer Focused Management

2025-09-15 2025-09-19
Online 1750 €
training course in Customer Focused Management held in in the city of ONLINE ONLINE

Customer Focused Management

2025-09-21 2025-09-25
Class Room 3450 €
training course in Customer Focused Management held in in the city of Doha (Qatar) Doha-(Qatar)

Customer Focused Management

2025-09-22 2025-09-26
Class Room 4950 €
training course in Customer Focused Management held in in the city of Bucharest (Romania) Bucharest-(Romania)

Customer Focused Management

2025-09-22 2025-09-26
Class Room 5450 €
training course in Customer Focused Management held in in the city of Auckland (New Zealand) Auckland-(New-Zealand)

Customer Focused Management

2025-09-28 2025-10-02
Class Room 2550 €
training course in Customer Focused Management held in in the city of Cairo (Egypt) Cairo-(Egypt)

Customer Focused Management

2025-10-19 2025-10-23
Class Room 3450 €
training course in Customer Focused Management held in in the city of Kuwait (Kuwait) Kuwait-(Kuwait)

Customer Focused Management

2025-11-02 2025-11-06
Class Room 3450 €
training course in Customer Focused Management held in in the city of Marrakesh (Morocco) Marrakesh-(Morocco)

Customer Focused Management

2025-11-03 2025-11-07
Class Room 4950 €
training course in Customer Focused Management held in in the city of Bangkok (Thailand) Bangkok-(Thailand)

Customer Focused Management

2025-11-17 2025-11-21
Class Room 5450 €
training course in Customer Focused Management held in in the city of London (UK) London-(UK)

Customer Focused Management

2025-11-17 2025-11-21
Class Room 5450 €
training course in Customer Focused Management held in in the city of Madrid (Spain) Madrid-(Spain)

Customer Focused Management

2025-12-07 2025-12-11
Class Room 3450 €
training course in Customer Focused Management held in in the city of Muscat (Oman) Muscat-(Oman)

Customer Focused Management

2025-12-08 2025-12-12
Class Room 5450 €
training course in Customer Focused Management held in in the city of Stockholm (Sweden) Stockholm-(Sweden)

Customer Focused Management

2025-12-15 2025-12-19
Class Room 5950 €
training course in Customer Focused Management held in in the city of Singapore (Singapore) Singapore-(Singapore)

Customer Focused Management

2025-12-22 2025-12-26
Class Room 5450 €
training course in Customer Focused Management held in in the city of Prague (Czech Republic) Prague-(Czech-Republic)

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