OVERVIEW
Customer focused organisations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain profitable customers and attract, motivate and keep best staff. In this five-day programme delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
PROGRAMME OBJECTIVES
TRAINING TERMINOLOGY
This programme is designed to be highly interactive, challenging and stimulating. Delegates will learn by a combination of active participation using programme materials, case study review, discussion, syndicate group work, skills practice exercises, training videos and exploration of relevant organizational issues. This programme synthesizes use of relevant organizational theory and customer service best practice with core communication strategies and skills.
PROGRAMME SUMMARY
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2024-09-15 2024-09-19 |
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Class Room
Casablanca-(Morocco)
|
3450 € |
Customer Service Excellence | 2024-09-16 2024-09-20 |
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Class Room
Copenhagen-(Denmark)
|
5450 € |
Customer Service Excellence | 2024-09-23 2024-09-27 |
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Class Room
London-(UK)
|
5450 € |
Customer Service Excellence | 2024-09-30 2024-10-04 |
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Class Room
Singapore-(Singapore)
|
5950 € |
Customer Service Excellence | 2024-10-07 2024-10-11 |
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Class Room
Prague-(Czech-Republic)
|
5450 € |
Customer Service Excellence | 2024-10-14 2024-10-18 |
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Class Room
Berlin-(Germany)
|
5450 € |
Customer Service Excellence | 2024-10-14 2024-10-18 |
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Class Room
Warsaw-(Poland)
|
4950 € |
Customer Service Excellence | 2024-10-21 2024-10-25 |
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Class Room
Amsterdam-(Netherlands)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2024-10-21 2024-10-25 |
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Class Room
Madrid-(Spain)
|
5450 € |
Customer Service Excellence | 2024-11-25 2024-11-29 |
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Class Room
Dublin-(Ireland)
|
5450 € |
Customer Service Excellence | 2024-12-02 2024-12-06 |
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Class Room
Florence-(Italy)
|
5450 € |
Customer Service Excellence | 2024-12-02 2024-12-06 |
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Class Room
Malaga-(Spain)
|
5450 € |
Customer Service Excellence | 2024-12-15 2024-12-19 |
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Class Room
Kuwait-(Kuwait)
|
3450 € |
Customer Service Excellence | 2024-12-22 2024-12-26 |
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Class Room
Amman-(Jordan)
|
2950 € |
Customer Service Excellence | 2024-12-23 2024-12-27 |
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Class Room
Marbella-(Spain)
|
5450 € |
Customer Service Excellence | 2024-12-29 2025-01-02 |
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Class Room
Doha-(Qatar)
|
3450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2024-12-30 2025-01-03 |
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Class Room
Cyprus-(Larnaka)
|
5450 € |
Customer Service Excellence | 2024-12-30 2025-01-03 |
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Class Room
Frankfurt-(Germany)
|
5450 € |
Customer Service Excellence | 2025-01-05 2025-01-09 |
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Class Room
Cairo-(Egypt)
|
2550 € |
Customer Service Excellence | 2025-01-05 2025-01-09 |
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Class Room
Manama-(Bahrain)
|
2950 € |
Customer Service Excellence | 2025-01-05 2025-01-09 |
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Class Room
Muscat-(Oman)
|
3450 € |
Customer Service Excellence | 2025-01-13 2025-01-17 |
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Class Room
Munich-(Germany)
|
5450 € |
Customer Service Excellence | 2025-02-03 2025-02-07 |
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Class Room
Hong-Kong
|
5450 € |
Customer Service Excellence | 2025-02-03 2025-02-07 |
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Class Room
Kuala-Lumpur-(Malaysia)
|
4450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2025-02-17 2025-02-21 |
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Class Room
Rome-(Italy)
|
5450 € |
Customer Service Excellence | 2025-03-03 2025-03-07 |
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Class Room
Auckland-(New-Zealand)
|
5450 € |
Customer Service Excellence | 2025-03-03 2025-03-07 |
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Class Room
Zagreb-(Croatia)
|
4950 € |
Customer Service Excellence | 2025-03-17 2025-03-21 |
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Class Room
Berlin-(Germany)
|
5450 € |
Customer Service Excellence | 2025-03-17 2025-03-21 |
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Class Room
Baku-(Azerbaijan)
|
4950 € |
Customer Service Excellence | 2025-03-24 2025-03-28 |
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Class Room
Tbilisi-(Georgia)
|
4950 € |
Customer Service Excellence | 2025-03-31 2025-04-04 |
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Class Room
Vienna-(Austria)
|
5450 € |
Customer Service Excellence | 2025-03-31 2025-04-04 |
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Class Room
Geneva-(Switzerland)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2025-04-14 2025-04-18 |
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Class Room
Istanbul-(Turkey)
|
2950 € |
Customer Service Excellence | 2025-04-14 2025-04-18 |
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Class Room
Jakarta-(Indonesia)
|
3950 € |
Customer Service Excellence | 2025-04-21 2025-04-25 |
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Online
ONLINE
|
1750 € |
Customer Service Excellence | 2025-04-28 2025-05-02 |
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Class Room
Zurich-(Switzerland)
|
5450 € |
Customer Service Excellence | 2025-04-28 2025-05-02 |
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Class Room
Hamburg-(Germany)
|
5450 € |
Customer Service Excellence | 2025-05-04 2025-05-08 |
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Class Room
Marrakesh-(Morocco)
|
3450 € |
Customer Service Excellence | 2025-05-05 2025-05-09 |
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Class Room
Barcelona-(Spain)
|
5450 € |
Customer Service Excellence | 2025-05-05 2025-05-09 |
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Class Room
Stockholm-(Sweden)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2025-05-25 2025-05-29 |
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Class Room
Hurghada-(Egypt)
|
2950 € |
Customer Service Excellence | 2025-05-26 2025-05-30 |
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Class Room
Bucharest-(Romania)
|
4950 € |
Customer Service Excellence | 2025-06-02 2025-06-06 |
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Class Room
Athens-(Greece)
|
5450 € |
Customer Service Excellence | 2025-06-09 2025-06-13 |
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Class Room
Paris-(France)
|
5450 € |
Customer Service Excellence | 2025-06-09 2025-06-13 |
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Class Room
Hong-Kong
|
5450 € |
Customer Service Excellence | 2025-06-16 2025-06-20 |
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Class Room
Budapest-(Hungary)
|
4950 € |
Customer Service Excellence | 2025-06-29 2025-07-03 |
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Class Room
Sharm-ElShaikh-(Egypt)
|
2950 € |
Customer Service Excellence | 2025-06-30 2025-07-04 |
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Class Room
Brussels-(Belgium)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Service Excellence | 2025-07-14 2025-07-18 |
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Class Room
Tunisia
|
3450 € |
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Scandinavian Academy for Training and Development AB
Training services provider in the Kingdom of Sweden
Registration number : 559173 - 7431
VAT No : SE559173743101
LEI : 894500PURESQ3KN5AJ74