INTRODUCTION
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art programme to enable you to exploit this colossal opportunity. In a fast-paced, interactive programme you will work closely with other delegates to hone your relationship-building skills and strategies and to develop a planned approach to deal with the ‘new’ consumer. You will learn how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty
This highly interactive and fun programme examines in depth how to.
This programme will enable you to:
PROGRAMMEME OBJECTIVES
Participants will learn by active participation throughout the programme, using programme materials, exercises, training videos and discussions of relevant organisational issues.
PROGRAMME SUMMARY
Understanding the processes of communication and decision making and the behavioural patterns of others to determine how you need to change your own behaviour and communication in order to communicate, influence and negotiate more effectively with your colleagues, customers and other stakeholders.
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2024-11-11 2024-11-22 |
Class Room
Bucharest-(Romania)
|
8450 € |
The Customer Service & Public Relations Masterclass | 2024-11-11 2024-11-22 |
Class Room
Hamburg-(Germany)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2024-11-11 2024-11-22 |
Class Room
DUBAI-(UAE)
|
5950 € |
The Customer Service & Public Relations Masterclass | 2024-11-17 2024-11-28 |
Class Room
Amman-(Jordan)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2024-11-18 2024-11-29 |
Class Room
Barcelona-(Spain)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2024-11-18 2024-11-29 |
Class Room
Munich-(Germany)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2024-11-25 2024-12-06 |
Class Room
Zurich-(Switzerland)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2024-12-15 2024-12-26 |
Class Room
Doha-(Qatar)
|
6450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2024-12-16 2024-12-27 |
Class Room
Warsaw-(Poland)
|
8450 € |
The Customer Service & Public Relations Masterclass | 2024-12-22 2025-01-02 |
Class Room
Sharm-ElShaikh-(Egypt)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2024-12-23 2025-01-03 |
Class Room
Istanbul-(Turkey)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2024-12-23 2025-01-03 |
Class Room
Zurich-(Switzerland)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-01-06 2025-01-17 |
Class Room
Rome-(Italy)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-01-06 2025-01-17 |
Class Room
Yerevan-(Armenia)
|
7950 € |
The Customer Service & Public Relations Masterclass | 2025-01-06 2025-01-17 |
Class Room
Zagreb-(Croatia)
|
7950 € |
The Customer Service & Public Relations Masterclass | 2025-01-26 2025-02-06 |
Class Room
Beirut-(Lebanon)
|
4450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-01-27 2025-02-07 |
Class Room
Geneva-(Switzerland)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-01-27 2025-02-07 |
Class Room
Tbilisi-(Georgia)
|
7950 € |
The Customer Service & Public Relations Masterclass | 2025-02-02 2025-02-13 |
Class Room
Muscat-(Oman)
|
5950 € |
The Customer Service & Public Relations Masterclass | 2025-02-03 2025-02-14 |
Class Room
Athens-(Greece)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-02-24 2025-03-07 |
Class Room
Budapest-(Hungary)
|
8450 € |
The Customer Service & Public Relations Masterclass | 2025-03-03 2025-03-14 |
Class Room
Marbella-(Spain)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-03-03 2025-03-14 |
Class Room
Frankfurt-(Germany)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-03-10 2025-03-21 |
Class Room
Kuala-Lumpur-(Malaysia)
|
7450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-03-17 2025-03-28 |
Class Room
Florence-(Italy)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-03-17 2025-03-28 |
Class Room
Tunisia
|
5950 € |
The Customer Service & Public Relations Masterclass | 2025-03-31 2025-04-11 |
Class Room
Brussels-(Belgium)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-04-07 2025-04-18 |
Class Room
Copenhagen-(Denmark)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-04-07 2025-04-18 |
Class Room
Jakarta-(Indonesia)
|
6950 € |
The Customer Service & Public Relations Masterclass | 2025-04-21 2025-05-02 |
Class Room
Kuala-Lumpur-(Malaysia)
|
7450 € |
The Customer Service & Public Relations Masterclass | 2025-04-21 2025-05-02 |
Class Room
Cyprus-(Larnaka)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-04-28 2025-05-09 |
Class Room
Stockholm-(Sweden)
|
8950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-04-28 2025-05-09 |
Class Room
Trabzon-(Turkey)
|
7450 € |
The Customer Service & Public Relations Masterclass | 2025-04-28 2025-05-09 |
Class Room
Baku-(Azerbaijan)
|
7950 € |
The Customer Service & Public Relations Masterclass | 2025-05-05 2025-05-16 |
Class Room
Prague-(Czech-Republic)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-05-11 2025-05-22 |
Class Room
Casablanca-(Morocco)
|
5950 € |
The Customer Service & Public Relations Masterclass | 2025-05-12 2025-05-23 |
Class Room
Paris-(France)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-06-02 2025-06-13 |
Class Room
Washington-(US)
|
12950 € |
The Customer Service & Public Relations Masterclass | 2025-06-02 2025-06-13 |
Online
ONLINE
|
3450 € |
The Customer Service & Public Relations Masterclass | 2025-06-29 2025-07-10 |
Class Room
Kuwait-(Kuwait)
|
5950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-06-30 2025-07-11 |
Class Room
Copenhagen-(Denmark)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-07-07 2025-07-18 |
Class Room
Athens-(Greece)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-07-07 2025-07-18 |
Class Room
Berlin-(Germany)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-07-07 2025-07-18 |
Class Room
Madrid-(Spain)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-07-13 2025-07-24 |
Class Room
Hurghada-(Egypt)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2025-07-14 2025-07-25 |
Class Room
Malaga-(Spain)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-08-03 2025-08-14 |
Class Room
Manama-(Bahrain)
|
4950 € |
The Customer Service & Public Relations Masterclass | 2025-08-11 2025-08-22 |
Class Room
London-(UK)
|
8950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-08-11 2025-08-22 |
Class Room
Vienna-(Austria)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-08-11 2025-08-22 |
Class Room
Hong-Kong
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-08-18 2025-08-29 |
Class Room
Amsterdam-(Netherlands)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-08-18 2025-08-29 |
Class Room
Bangkok-(Thailand)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-09-01 2025-09-12 |
Class Room
Amsterdam-(Netherlands)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-09-01 2025-09-12 |
Class Room
Paris-(France)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-09-29 2025-10-10 |
Class Room
Dublin-(Ireland)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-10-19 2025-10-30 |
Class Room
Marrakesh-(Morocco)
|
5950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-11-02 2025-11-13 |
Class Room
Cairo-(Egypt)
|
4950 € |
The Customer Service & Public Relations Masterclass | 2025-11-10 2025-11-21 |
Class Room
Bucharest-(Romania)
|
8450 € |
The Customer Service & Public Relations Masterclass | 2025-11-10 2025-11-21 |
Class Room
Hamburg-(Germany)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-11-10 2025-11-21 |
Class Room
DUBAI-(UAE)
|
5950 € |
The Customer Service & Public Relations Masterclass | 2025-11-16 2025-11-27 |
Class Room
Amman-(Jordan)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2025-11-17 2025-11-28 |
Class Room
Barcelona-(Spain)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-11-17 2025-11-28 |
Class Room
Munich-(Germany)
|
8950 € |
The Customer Service & Public Relations Masterclass | 2025-11-24 2025-12-05 |
Class Room
Zurich-(Switzerland)
|
8950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
The Customer Service & Public Relations Masterclass | 2025-12-14 2025-12-25 |
Class Room
Doha-(Qatar)
|
6450 € |
The Customer Service & Public Relations Masterclass | 2025-12-15 2025-12-26 |
Class Room
Warsaw-(Poland)
|
8450 € |
The Customer Service & Public Relations Masterclass | 2025-12-21 2026-01-01 |
Class Room
Sharm-ElShaikh-(Egypt)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2025-12-22 2026-01-02 |
Class Room
Istanbul-(Turkey)
|
5450 € |
The Customer Service & Public Relations Masterclass | 2025-12-22 2026-01-02 |
Class Room
Zurich-(Switzerland)
|
8950 € |
The Customer Service & Public Relations Masterclass
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Scandinavian Academy for Training and Development AB
Training services provider in the Kingdom of Sweden
Registration number : 559173 - 7431
VAT No : SE559173743101
LEI : 894500PURESQ3KN5AJ74