Training Center
Training Course in Workplace Mediation and Conflict Resolution Skills

Course: Workplace Mediation and Conflict Resolution Skills

Download the course schedule plan in Excel Download the course schedule plan in PDF

Course: Workplace Mediation and Conflict Resolution Skills

Category

Human Resource & Training Courses

Code

HT-209
Language English

City

Casablanca (Morocco)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2025-02-02 2025-02-06

Fees

3450 €
Durations for this Course
Register for this course
Overeview Course Outline Training Methodology Course Location

The Course

This skills based course covers the new and exciting area of Workplace Mediation and conflict resolution. Workplace mediation is now seen as an essential skill for personnel and human resource professionals and is the fastest growing area of professional development in modern HR practice.

In any workplace we can be guaranteed that we will come across conflict. Up to 30-40% of a typical manager’s time can be spent dealing with conflict. Senior executives report spending up to 20% of their time in activities involving issues such as harassment and dismissal.

A survey conducted by Price Waterhouse and Cornell`s PERC Institute on Conflict Resolution of over 530 Fortune 1000 corporations stated that 90% of respondents view conflict management as a critical cost-control technique and 88% of respondents reported using mediation in the last three years.

Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power, who assists the involved parties to reach voluntarily a mutually acceptable settlement of the issues in a dispute. In addition to addressing the substantive issues, mediation may also establish, strengthen or terminate the relationships between parties in a manner that minimises psychological harm. Essentially, mediation is a dialogue or negotiation with the involvement of a third party.

The Goals

To help you learn how to:

  • understand of workplace mediation theory, practice and methods
  • apply a model of effective workplace mediation
  • interpret cultural differences that affect the mediation process
  • develop your skills in core mediation practice suitable for workplace conflict
  • effectively deal with blockages in the mediation process
  • understand the basics of reaching and formalising mediation agreements
  • be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • develop an ethical framework for the practice of workplace mediation

The Process

Self–assessment, case study, role-play, small group work, facilitated exercises and feedback to facilitate learning and assist participants to raise their confidence and improve their skill level.

The Results

Following completion of this unit, you will know how to:

  • utilise workplace mediation theory, practice and methods
  • apply the 7-step model of effective workplace mediation
  • develop awareness of one`s own tendencies in thinking about and responding to workplace conflict
  • develop an understanding that conflict is a natural and necessary part of life, and that how one responds to conflict determines if the outcomes are constructive or destructive
  • develop an awareness that competition & collaboration are the two main strategies for effective negotiation
  • understand cultural differences that affect the mediation process
  • develop skills in core mediation practice suitable for workplace conflict
  • effectively deal with blockages in the mediation process
  • understand the basics of reaching and formalising mediation agreements
  • be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • develop an ethical framework for the practice of workplace mediation
Copy course link
Send me course brochure
Download course brochure
Re-call me
Course inquire
Tailored course
Send to friend
Group offer
Print
Register for this course

Another durations and cities for the same course

Courses Filter

City

DUBAI (UAE)
Kuala Lumpur (Malaysia)
Amman (Jordan)
Jakarta (Indonesia)
Sharm ElShaikh (Egypt)
Amsterdam (Netherlands)
Casablanca (Morocco)
Paris (France)
Istanbul (Turkey)
Singapore (Singapore)
Manama (Bahrain)
Washington (US)
Beirut (Lebanon)
Barcelona (Spain)
Kuwait (Kuwait)
Budapest (Hungary)
Athens (Greece)
Copenhagen (Denmark)
Berlin (Germany)
Brussels (Belgium)
Bucharest (Romania)
Zurich (Switzerland)
Hamburg (Germany)
Marrakesh (Morocco)
Beijing (China)
Doha (Qatar)
Bangkok (Thailand)
Muscat (Oman)
Toronto (Canada)
Cyprus (Larnaka)
Cairo (Egypt)
Madrid (Spain)
London (UK)
Stockholm (Sweden)
Geneva (Switzerland)
Vienna (Austria)
Munich (Germany)
Prague (Czech Republic)
Rome (Italy)
Hong Kong
Dublin (Ireland)
Auckland (New Zealand)
Trabzon (Turkey)
Florence (Italy)
Tunisia
Marbella (Spain)
New York (US)
Tbilisi (Georgia)
Frankfurt (Germany)
Malaga (Spain)
Yerevan (Armenia)
Baku (Azerbaijan)
Zagreb (Croatia)
ONLINE
Hurghada (Egypt)
Warsaw (Poland)
Results --->  Of Courses
55

Workplace Mediation and Conflict Resolution Skills

2025-01-20 2025-01-24
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Amsterdam (Netherlands) Amsterdam-(Netherlands)

Workplace Mediation and Conflict Resolution Skills

2025-01-27 2025-01-31
Online 1750 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of ONLINE ONLINE

Workplace Mediation and Conflict Resolution Skills

2025-02-02 2025-02-06
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Casablanca (Morocco) Casablanca-(Morocco)

Workplace Mediation and Conflict Resolution Skills

2025-02-03 2025-02-07
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Brussels (Belgium) Brussels-(Belgium)

Workplace Mediation and Conflict Resolution Skills

2025-02-03 2025-02-07
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Budapest (Hungary) Budapest-(Hungary)

Workplace Mediation and Conflict Resolution Skills

2025-02-03 2025-02-07
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Athens (Greece) Athens-(Greece)

Workplace Mediation and Conflict Resolution Skills

2025-02-09 2025-02-13
Class Room 2550 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Beirut (Lebanon) Beirut-(Lebanon)

Workplace Mediation and Conflict Resolution Skills

2025-02-10 2025-02-14
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Athens (Greece) Athens-(Greece)

Workplace Mediation and Conflict Resolution Skills

2025-02-10 2025-02-14
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Frankfurt (Germany) Frankfurt-(Germany)

Workplace Mediation and Conflict Resolution Skills

2025-02-24 2025-03-28
Class Room 5950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Singapore (Singapore) Singapore-(Singapore)

Workplace Mediation and Conflict Resolution Skills

2025-03-02 2025-03-06
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Doha (Qatar) Doha-(Qatar)

Workplace Mediation and Conflict Resolution Skills

2025-03-02 2025-03-06
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Muscat (Oman) Muscat-(Oman)

Workplace Mediation and Conflict Resolution Skills

2025-03-10 2025-03-14
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Geneva (Switzerland) Geneva-(Switzerland)

Workplace Mediation and Conflict Resolution Skills

2025-03-10 2025-03-14
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Auckland (New Zealand) Auckland-(New-Zealand)

Workplace Mediation and Conflict Resolution Skills

2025-03-17 2025-03-21
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of DUBAI (UAE) DUBAI-(UAE)

Workplace Mediation and Conflict Resolution Skills

2025-03-24 2025-03-28
Class Room 4450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Trabzon (Turkey) Trabzon-(Turkey)

Workplace Mediation and Conflict Resolution Skills

2025-03-24 2025-03-28
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Stockholm (Sweden) Stockholm-(Sweden)

Workplace Mediation and Conflict Resolution Skills

2025-04-21 2025-04-25
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Tunisia Tunisia

Workplace Mediation and Conflict Resolution Skills

2025-04-28 2025-05-02
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Cyprus (Larnaka) Cyprus-(Larnaka)

Workplace Mediation and Conflict Resolution Skills

2025-04-28 2025-05-02
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Vienna (Austria) Vienna-(Austria)

Workplace Mediation and Conflict Resolution Skills

2025-05-05 2025-05-09
Class Room 4450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Kuala Lumpur (Malaysia) Kuala-Lumpur-(Malaysia)

Workplace Mediation and Conflict Resolution Skills

2025-05-12 2025-05-16
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Berlin (Germany) Berlin-(Germany)

Workplace Mediation and Conflict Resolution Skills

2025-05-19 2025-05-23
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Copenhagen (Denmark) Copenhagen-(Denmark)

Workplace Mediation and Conflict Resolution Skills

2025-05-19 2025-05-23
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Marbella (Spain) Marbella-(Spain)

Workplace Mediation and Conflict Resolution Skills

2025-05-26 2025-05-30
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Malaga (Spain) Malaga-(Spain)

Workplace Mediation and Conflict Resolution Skills

2025-06-16 2025-06-20
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Warsaw (Poland) Warsaw-(Poland)

Workplace Mediation and Conflict Resolution Skills

2025-06-29 2025-07-03
Class Room 2550 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Cairo (Egypt) Cairo-(Egypt)

Workplace Mediation and Conflict Resolution Skills

2025-06-30 2025-07-04
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Florence (Italy) Florence-(Italy)

Workplace Mediation and Conflict Resolution Skills

2025-07-14 2025-07-18
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Paris (France) Paris-(France)

Workplace Mediation and Conflict Resolution Skills

2025-07-14 2025-07-18
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Dublin (Ireland) Dublin-(Ireland)

Workplace Mediation and Conflict Resolution Skills

2025-07-27 2025-07-31
Class Room 2950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Hurghada (Egypt) Hurghada-(Egypt)

Workplace Mediation and Conflict Resolution Skills

2025-08-11 2025-08-15
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Zurich (Switzerland) Zurich-(Switzerland)

Workplace Mediation and Conflict Resolution Skills

2025-08-18 2025-08-22
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Madrid (Spain) Madrid-(Spain)

Workplace Mediation and Conflict Resolution Skills

2025-08-25 2025-08-29
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of London (UK) London-(UK)

Workplace Mediation and Conflict Resolution Skills

2025-08-25 2025-08-29
Class Room 2950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Istanbul (Turkey) Istanbul-(Turkey)

Workplace Mediation and Conflict Resolution Skills

2025-09-08 2025-09-12
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Bangkok (Thailand) Bangkok-(Thailand)

Workplace Mediation and Conflict Resolution Skills

2025-09-22 2025-09-26
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Barcelona (Spain) Barcelona-(Spain)

Workplace Mediation and Conflict Resolution Skills

2025-09-28 2025-10-02
Class Room 2950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Sharm ElShaikh (Egypt) Sharm-ElShaikh-(Egypt)

Workplace Mediation and Conflict Resolution Skills

2025-09-28 2025-10-02
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Marrakesh (Morocco) Marrakesh-(Morocco)

Workplace Mediation and Conflict Resolution Skills

2025-09-29 2025-10-03
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Munich (Germany) Munich-(Germany)

Workplace Mediation and Conflict Resolution Skills

2025-10-05 2025-10-09
Class Room 3450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Kuwait (Kuwait) Kuwait-(Kuwait)

Workplace Mediation and Conflict Resolution Skills

2025-10-06 2025-10-10
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Hamburg (Germany) Hamburg-(Germany)

Workplace Mediation and Conflict Resolution Skills

2025-10-13 2025-10-17
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Baku (Azerbaijan) Baku-(Azerbaijan)

Workplace Mediation and Conflict Resolution Skills

2025-10-27 2025-10-31
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Copenhagen (Denmark) Copenhagen-(Denmark)

Workplace Mediation and Conflict Resolution Skills

2025-10-27 2025-10-31
Class Room 3950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Jakarta (Indonesia) Jakarta-(Indonesia)

Workplace Mediation and Conflict Resolution Skills

2025-11-09 2025-11-13
Class Room 2950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Manama (Bahrain) Manama-(Bahrain)

Workplace Mediation and Conflict Resolution Skills

2025-11-17 2025-11-21
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Rome (Italy) Rome-(Italy)

Workplace Mediation and Conflict Resolution Skills

2025-11-24 2025-11-28
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Hong Kong Hong-Kong

Workplace Mediation and Conflict Resolution Skills

2025-12-01 2025-12-05
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Prague (Czech Republic) Prague-(Czech-Republic)

Workplace Mediation and Conflict Resolution Skills

2025-12-08 2025-12-12
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Bucharest (Romania) Bucharest-(Romania)

Workplace Mediation and Conflict Resolution Skills

2025-12-21 2025-12-25
Class Room 2950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Amman (Jordan) Amman-(Jordan)

Workplace Mediation and Conflict Resolution Skills

2025-12-22 2025-12-26
Class Room 5450 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Amsterdam (Netherlands) Amsterdam-(Netherlands)

Workplace Mediation and Conflict Resolution Skills

2025-12-22 2025-12-26
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Zagreb (Croatia) Zagreb-(Croatia)

Workplace Mediation and Conflict Resolution Skills

2025-12-29 2026-01-02
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Tbilisi (Georgia) Tbilisi-(Georgia)

Workplace Mediation and Conflict Resolution Skills

2025-12-29 2026-01-02
Class Room 4950 €
training course in Workplace Mediation and Conflict Resolution Skills held in in the city of Yerevan (Armenia) Yerevan-(Armenia)

Other courses from the same category

Registration Form

Inquiry Form

A tailored course application form

Brochure Request Form

Send to a Friend

Sample contact me back

Group Offer Form

Training Institute

Scandinavian Academy for Training and Development AB

Training services provider in the Kingdom of Sweden
Registration number :  559173 - 7431

VAT No : SE559173743101
LEI : 894500PURESQ3KN5AJ74

Copyright © 2024- All Rights Reserved to the Scandinavian Academy for Training and Development AB