Program Outline

Being a Supervisor Today

• Myths about Supervision
• Supervisors Key Tasks
• Essential Skills for Supervisors
• Responsibilities and Challenges
• Problems Supervisors Encounter

Communicating Effectively

• The Communication Process
• Approaches to Interpersonal Relationships with Employees
• Ten Commandments of Human Relations
• Developing Effective Listening Habits
• The Value of Feedback
• Techniques in Providing Feedback
• Guidelines for Assertive Communication

Motivating your Workforce

• Definitions of Motivation
• Myths about Motivation
• Motivation and Performance
• Different Workable Motivational Theories
• Building a Motivational Environment

Working with Teams

• Identifying your Teamwork Style
• Supervisors Involvement with Teams
• Team Process Facilitation
• Obstacles to Effective Teamwork
• Overcoming Obstacles to Effective Teamwork
• Team Decision-Making Procedures

Orientation and Positive Discipline

• Perceptions During Orientation
• Orientation and Follow Up
• Use of Progressive Disciplinary Practices
• Types of Reinforcement
• Applying Reinforcement Strategies

Creative Interpersonal Problem-Solving

• Interpersonal Problem-Solving Process
• Steps for Interpersonal Problem-Solving
• Encouraging Creative Thinking
• Applying Brainstorming Formats and Mechanics
• Key Conflict Management Skills

The Scandinavian Academy for Training and Development employs modern methods in training and skills development, enhancing the efficiency of human resource development. We follow these practices:

• Theoretical Lectures: 
  • We deliver knowledge through advanced presentations such as PowerPoint and visual materials, including videos and short films.
• Scientific Assessment:
  • We evaluate trainees skills before and after the course to ensure their progress.
• Brainstorming and Interaction: 
  • We encourage active participation through brainstorming sessions and applying concepts through role play.
• Practical Cases:
  • We provide practical cases that align with the scientific content and the participants specific needs.
• Examinations: 
  • Tests are conducted at the end of the program to assess knowledge retention.
• Educational Materials:
  • We provide both printed and digital scientific and practical materials to participants.
• Attendance and Final Result Reports:
  • We prepare detailed attendance reports for participants and offer a comprehensive program evaluation.
• Professionals and Experts: 
  • The programs scientific content is prepared by the best professors and trainers in various fields.
• Professional Completion Certificate: 
  • Participants receive a professional completion certificate issued by the Scandinavian Academy for Training and Development in the Kingdom of Sweden, with the option for international authentication.
• Program Timings:
  • Training programs are held from 10:00 AM to 2:00 PM and include buffet sessions for light meals during lectures.

Program Objectives

By the end of the program, participants will be able to:

• Define the scope, nature and responsibility of the supervision role and the challenges this role places on them.
• Effectively communicate verbally and non-verbally with others.
• Apply their role as motivators.
• Identify their teamwork style and build an effective team.
• Practice professional techniques in providing positive discipline.
• Use different skills in interpersonal problem-solving and conflict management