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Training Course in Service Level Agreements

Course: Service Level Agreements

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Course: Service Level Agreements

Category

Contracts Management Training Courses

Code

CO-524
Language English

City

Zagreb (Croatia)

Hotel

Hotel Meeting

Duration

One week 25Hour
2025-04-14 2025-04-18

Fees

4950 €
Durations for this Course
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Overeview Course Outline Training Methodology Course Location

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This training course highlights the importance of Service Level Agreements to meet the needs of companies that are dependent on long-term partnership arrangements with external suppliers of services in achieving strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.

The SLA establishes the measurement methodology that should drive the quality of service performance created as a legal contract between supplier and customer, or as a formal agreement between one internal supplier departments that provides corporate services to its internal client. It is imperative that everyone engaged in service provision understands the issues and processes involved in a service contract scenario.

This Training Course will feature:

  • The Benefits of Using Service Level Agreements
  • How the Different Levels of SLAs Operate
  • What is Involved in Planning, Writing and Managing Service Level Agreements
  • Different SLA Contracting Structures and Their Applications
  • SLA Strengths and Weaknesses, Dealing with Internal and External Contractors

What are the goals?

  • Plan and Draft a Range of Service Level Agreements & Construct and Control Contract Negotiations & Disputes
  • Articulate How Quality SLAs Should be Included Within the Procurement Processes
  • Negotiate Service Level Agreements with Internal and External Suppliers
  • Document Appropriate Quality Outcomes From Service Contracts
  • Evaluate the Likely Results from Alternative Service Performance Frameworks

Who is this training course for?

  • Service Delivery Professionals / Quality Assurance Professionals Contract Administrators, Contract Professionals and Project Coordinators
  • Specifiers, Buyers, Purchasing Professionals and Procurement Officers
  • IT Professionals
  • Those Involved in the Planning, Evaluation, Preparation and Management of Tenders and Awards for Service Contracts or Internally-Supplied Corporate Services
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Results --->  Of Courses
67

Service Level Agreements

2024-12-02 2024-12-06
Class Room 5450 €
training course in Service Level Agreements held in in the city of Athens (Greece) Athens-(Greece)

Service Level Agreements

2024-12-02 2024-12-06
Class Room 4950 €
training course in Service Level Agreements held in in the city of Yerevan (Armenia) Yerevan-(Armenia)

Service Level Agreements

2024-12-08 2024-12-12
Class Room 2950 €
training course in Service Level Agreements held in in the city of Manama (Bahrain) Manama-(Bahrain)

Service Level Agreements

2024-12-16 2024-12-20
Class Room 5450 €
training course in Service Level Agreements held in in the city of Prague (Czech Republic) Prague-(Czech-Republic)

Service Level Agreements

2024-12-16 2024-12-20
Class Room 5950 €
training course in Service Level Agreements held in in the city of Toronto (Canada) Toronto-(Canada)

Service Level Agreements

2024-12-22 2024-12-26
Class Room 2950 €
training course in Service Level Agreements held in in the city of Hurghada (Egypt) Hurghada-(Egypt)

Service Level Agreements

2024-12-23 2024-12-27
Class Room 3950 €
training course in Service Level Agreements held in in the city of Jakarta (Indonesia) Jakarta-(Indonesia)

Service Level Agreements

2024-12-29 2025-01-02
Class Room 3450 €
training course in Service Level Agreements held in in the city of Muscat (Oman) Muscat-(Oman)

Service Level Agreements

2024-12-30 2025-01-03
Class Room 5450 €
training course in Service Level Agreements held in in the city of Madrid (Spain) Madrid-(Spain)

Service Level Agreements

2024-12-30 2025-01-03
Class Room 5450 €
training course in Service Level Agreements held in in the city of Hong Kong Hong-Kong

Service Level Agreements

2025-01-05 2025-01-09
Class Room 3450 €
training course in Service Level Agreements held in in the city of Doha (Qatar) Doha-(Qatar)

Service Level Agreements

2025-01-06 2025-01-10
Class Room 4950 €
training course in Service Level Agreements held in in the city of Bangkok (Thailand) Bangkok-(Thailand)

Service Level Agreements

2025-01-20 2025-01-24
Class Room 4950 €
training course in Service Level Agreements held in in the city of Bucharest (Romania) Bucharest-(Romania)

Service Level Agreements

2025-01-26 2025-01-30
Class Room 2550 €
training course in Service Level Agreements held in in the city of Beirut (Lebanon) Beirut-(Lebanon)

Service Level Agreements

2025-02-02 2025-02-06
Class Room 2950 €
training course in Service Level Agreements held in in the city of Amman (Jordan) Amman-(Jordan)

Service Level Agreements

2025-02-03 2025-02-07
Class Room 5450 €
training course in Service Level Agreements held in in the city of Berlin (Germany) Berlin-(Germany)

Service Level Agreements

2025-02-03 2025-02-07
Class Room 5450 €
training course in Service Level Agreements held in in the city of Stockholm (Sweden) Stockholm-(Sweden)

Service Level Agreements

2025-02-17 2025-02-21
Class Room 5450 €
training course in Service Level Agreements held in in the city of Munich (Germany) Munich-(Germany)

Service Level Agreements

2025-03-03 2025-03-07
Class Room 3450 €
training course in Service Level Agreements held in in the city of Tunisia Tunisia

Service Level Agreements

2025-03-10 2025-03-14
Class Room 5450 €
training course in Service Level Agreements held in in the city of Rome (Italy) Rome-(Italy)

Service Level Agreements

2025-03-16 2025-03-20
Class Room 3450 €
training course in Service Level Agreements held in in the city of Kuwait (Kuwait) Kuwait-(Kuwait)

Service Level Agreements

2025-03-24 2025-03-28
Class Room 3450 €
training course in Service Level Agreements held in in the city of DUBAI (UAE) DUBAI-(UAE)

Service Level Agreements

2025-04-14 2025-04-18
Class Room 4950 €
training course in Service Level Agreements held in in the city of Zagreb (Croatia) Zagreb-(Croatia)

Service Level Agreements

2025-04-21 2025-04-25
Class Room 5450 €
training course in Service Level Agreements held in in the city of Amsterdam (Netherlands) Amsterdam-(Netherlands)

Service Level Agreements

2025-04-21 2025-04-25
Class Room 5450 €
training course in Service Level Agreements held in in the city of Barcelona (Spain) Barcelona-(Spain)

Service Level Agreements

2025-04-21 2025-04-25
Online 1750 €
training course in Service Level Agreements held in in the city of ONLINE ONLINE

Service Level Agreements

2025-04-28 2025-05-02
Class Room 4950 €
training course in Service Level Agreements held in in the city of Warsaw (Poland) Warsaw-(Poland)

Service Level Agreements

2025-05-05 2025-05-09
Class Room 5450 €
training course in Service Level Agreements held in in the city of Florence (Italy) Florence-(Italy)

Service Level Agreements

2025-05-12 2025-05-16
Class Room 5450 €
training course in Service Level Agreements held in in the city of Marbella (Spain) Marbella-(Spain)

Service Level Agreements

2025-05-19 2025-05-23
Class Room 5450 €
training course in Service Level Agreements held in in the city of Copenhagen (Denmark) Copenhagen-(Denmark)

Service Level Agreements

2025-06-09 2025-06-13
Class Room 5450 €
training course in Service Level Agreements held in in the city of Amsterdam (Netherlands) Amsterdam-(Netherlands)

Service Level Agreements

2025-06-23 2025-06-27
Class Room 5450 €
training course in Service Level Agreements held in in the city of Berlin (Germany) Berlin-(Germany)

Service Level Agreements

2025-06-29 2025-07-03
Class Room 2550 €
training course in Service Level Agreements held in in the city of Cairo (Egypt) Cairo-(Egypt)

Service Level Agreements

2025-06-29 2025-07-03
Class Room 2950 €
training course in Service Level Agreements held in in the city of Sharm ElShaikh (Egypt) Sharm-ElShaikh-(Egypt)

Service Level Agreements

2025-07-14 2025-07-18
Class Room 5450 €
training course in Service Level Agreements held in in the city of Paris (France) Paris-(France)

Service Level Agreements

2025-07-28 2025-08-01
Class Room 4950 €
training course in Service Level Agreements held in in the city of Tbilisi (Georgia) Tbilisi-(Georgia)

Service Level Agreements

2025-08-04 2025-08-08
Class Room 5450 €
training course in Service Level Agreements held in in the city of Cyprus (Larnaka) Cyprus-(Larnaka)

Service Level Agreements

2025-08-04 2025-08-08
Class Room 5450 €
training course in Service Level Agreements held in in the city of Frankfurt (Germany) Frankfurt-(Germany)

Service Level Agreements

2025-08-11 2025-08-15
Class Room 4950 €
training course in Service Level Agreements held in in the city of Baku (Azerbaijan) Baku-(Azerbaijan)

Service Level Agreements

2025-08-18 2025-08-22
Class Room 5450 €
training course in Service Level Agreements held in in the city of Malaga (Spain) Malaga-(Spain)

Service Level Agreements

2025-09-01 2025-09-05
Class Room 2950 €
training course in Service Level Agreements held in in the city of Istanbul (Turkey) Istanbul-(Turkey)

Service Level Agreements

2025-09-01 2025-09-05
Class Room 5450 €
training course in Service Level Agreements held in in the city of Brussels (Belgium) Brussels-(Belgium)

Service Level Agreements

2025-09-07 2025-09-11
Class Room 3450 €
training course in Service Level Agreements held in in the city of Casablanca (Morocco) Casablanca-(Morocco)

Service Level Agreements

2025-09-08 2025-09-12
Class Room 5450 €
training course in Service Level Agreements held in in the city of Zurich (Switzerland) Zurich-(Switzerland)

Service Level Agreements

2025-09-15 2025-09-19
Class Room 4450 €
training course in Service Level Agreements held in in the city of Trabzon (Turkey) Trabzon-(Turkey)

Service Level Agreements

2025-09-15 2025-09-19
Class Room 5450 €
training course in Service Level Agreements held in in the city of Auckland (New Zealand) Auckland-(New-Zealand)

Service Level Agreements

2025-09-21 2025-09-25
Class Room 3450 €
training course in Service Level Agreements held in in the city of Marrakesh (Morocco) Marrakesh-(Morocco)

Service Level Agreements

2025-09-29 2025-10-03
Class Room 5450 €
training course in Service Level Agreements held in in the city of London (UK) London-(UK)

Service Level Agreements

2025-10-06 2025-10-10
Class Room 5450 €
training course in Service Level Agreements held in in the city of Athens (Greece) Athens-(Greece)

Service Level Agreements

2025-10-06 2025-10-10
Class Room 5950 €
training course in Service Level Agreements held in in the city of Singapore (Singapore) Singapore-(Singapore)

Service Level Agreements

2025-10-13 2025-10-17
Class Room 5450 €
training course in Service Level Agreements held in in the city of Vienna (Austria) Vienna-(Austria)

Service Level Agreements

2025-10-20 2025-10-24
Class Room 4950 €
training course in Service Level Agreements held in in the city of Budapest (Hungary) Budapest-(Hungary)

Service Level Agreements

2025-10-20 2025-10-24
Class Room 5450 €
training course in Service Level Agreements held in in the city of Dublin (Ireland) Dublin-(Ireland)

Service Level Agreements

2025-11-03 2025-11-07
Class Room 5450 €
training course in Service Level Agreements held in in the city of Hamburg (Germany) Hamburg-(Germany)

Service Level Agreements

2025-11-17 2025-11-21
Class Room 4450 €
training course in Service Level Agreements held in in the city of Kuala Lumpur (Malaysia) Kuala-Lumpur-(Malaysia)

Service Level Agreements

2025-11-24 2025-11-28
Class Room 5450 €
training course in Service Level Agreements held in in the city of Geneva (Switzerland) Geneva-(Switzerland)

Service Level Agreements

2025-11-24 2025-11-28
Class Room 2950 €
training course in Service Level Agreements held in in the city of Istanbul (Turkey) Istanbul-(Turkey)

Service Level Agreements

2025-12-01 2025-12-05
Class Room 5450 €
training course in Service Level Agreements held in in the city of Athens (Greece) Athens-(Greece)

Service Level Agreements

2025-12-01 2025-12-05
Class Room 4950 €
training course in Service Level Agreements held in in the city of Yerevan (Armenia) Yerevan-(Armenia)

Service Level Agreements

2025-12-07 2025-12-11
Class Room 2950 €
training course in Service Level Agreements held in in the city of Manama (Bahrain) Manama-(Bahrain)

Service Level Agreements

2025-12-15 2025-12-19
Class Room 5450 €
training course in Service Level Agreements held in in the city of Prague (Czech Republic) Prague-(Czech-Republic)

Service Level Agreements

2025-12-15 2025-12-19
Class Room 5950 €
training course in Service Level Agreements held in in the city of Toronto (Canada) Toronto-(Canada)

Service Level Agreements

2025-12-21 2025-12-25
Class Room 2950 €
training course in Service Level Agreements held in in the city of Hurghada (Egypt) Hurghada-(Egypt)

Service Level Agreements

2025-12-22 2025-12-26
Class Room 3950 €
training course in Service Level Agreements held in in the city of Jakarta (Indonesia) Jakarta-(Indonesia)

Service Level Agreements

2025-12-28 2026-01-01
Class Room 3450 €
training course in Service Level Agreements held in in the city of Muscat (Oman) Muscat-(Oman)

Service Level Agreements

2025-12-29 2026-01-02
Class Room 5450 €
training course in Service Level Agreements held in in the city of Madrid (Spain) Madrid-(Spain)

Service Level Agreements

2025-12-29 2026-01-02
Class Room 5450 €
training course in Service Level Agreements held in in the city of Hong Kong Hong-Kong

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