Course: Administration and Office Management: Best Practices and Technologies

Program Outline

New Roles for New Times

• The Changing Organization
• The Role of Management in The Workplace 
• Optimizing Communication and Influence
• Fostering a Professional Attitude
• Producing Results from Various Activities
• Use of Technology to Get Things Done

Mastering Data Management and Office Etiquette

• Basic Modern Office Etiquette
• What Not to Do in your Cubicle
• Telephone and Email Etiquette, Skills, and Courtesy
• Records Management (Filing and Documenting Soft and Hard Copies)
• Indexing, Archiving, and Retrieving Data and Documents
• Handling Office Finances and Petty Cash

Creating a Motivating and Productive Office Environment

• Understanding Office Design as Part of Enhancing Productivity
• Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
• Communicating with Employees for Better Results
• Dealing and Communicating with Different Cultures at Work

Advanced Communication Skills for Administrators

• Preparing Powerful Short Presentations
• Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
• Dealing with a Difficult Boss

Time and Project Management for Administrators

• Six Steps to Great Time Management
• Preparing for Meetings and Conferences 
• Preparing Meeting Agendas and Minutes
• The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
• Event Planning and Project Management (Template)

The Impact of Technology on the Administrator’s Roles and Tasks

• The Use of Smart Phones to Stay Connected and Liaise with Others
• Synchronizing your Smart Phone with your Computer for Updates
• The Use of Electronic Devices to Research, be Informed and Report on Timely Basis

The Scandinavian Academy for Training and Development employs modern methods in training and skills development, enhancing the efficiency of human resource development. We follow these practices:

• Theoretical Lectures: 
  • We deliver knowledge through advanced presentations such as PowerPoint and visual materials, including videos and short films.
• Scientific Assessment:
  • We evaluate trainees skills before and after the course to ensure their progress.
• Brainstorming and Interaction: 
  • We encourage active participation through brainstorming sessions and applying concepts through role play.
• Practical Cases:
  • We provide practical cases that align with the scientific content and the participants specific needs.
• Examinations: 
  • Tests are conducted at the end of the program to assess knowledge retention.
• Educational Materials:
  • We provide both printed and digital scientific and practical materials to participants.
• Attendance and Final Result Reports:
  • We prepare detailed attendance reports for participants and offer a comprehensive program evaluation.
• Professionals and Experts: 
  • The programs scientific content is prepared by the best professors and trainers in various fields.
• Professional Completion Certificate: 
  • Participants receive a professional completion certificate issued by the Scandinavian Academy for Training and Development in the Kingdom of Sweden, with the option for international authentication.
• Program Timings:
  • Training programs are held from 10:00 AM to 2:00 PM and include coffee break sessions during lectures.

Program Objectives

By the end of the program, participants will be able to:

• Define the new roles of executive assistants and administrators.
• Use technology to get more done and to stay connected with the office and their boss.
• File, document, sort, index and retrieve corporate documents, records, and reports.
• Identify quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
• Demonstrate better command of the English language including the meaning and spelling of words, rules of composition, and grammar.

Who should attend?

Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The program offers a challenging opportunity to enhance interpersonal communication skills, people skills, and especially English business writing skills.