Introduction
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service. This dynamic, five-day course emphasizes the professional communication skills and actions that create the foundation for continuous improvement.
In today’s customer-oriented business environment, “people skills” are critical for career advancement and organisational effectiveness. The programme emphasis the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery, and negotiation techniques for dealing with difficult customers in a professional manner.
Objectives
Training Methodology
This dynamic, 5-day seminar is highly interactive and encourages delegate participation through a combination of group discussion, videos, role-play exercises, case studies and breakout sessions. This seminar will include benchmarking best practices to model world-class customer service excellence. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. Delegates are provided a comfortable, enlightening learning experience that gives them the latest insights, techniques and best practices to promote long-term customer satisfaction and loyalty.
Personal Impact
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-09 2024-09-13 |
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Class Room
Istanbul-(Turkey)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-16 2024-09-20 |
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Class Room
Tbilisi-(Georgia)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-22 2024-09-26 |
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Class Room
Sharm-ElShaikh-(Egypt)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-23 2024-09-27 |
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Class Room
Stockholm-(Sweden)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-09-30 2024-10-04 |
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Class Room
Singapore-(Singapore)
|
5950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-10-13 2024-10-17 |
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Class Room
Casablanca-(Morocco)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-11-04 2024-11-08 |
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Class Room
Vienna-(Austria)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-11-25 2024-11-29 |
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Class Room
Cyprus-(Larnaka)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-11-25 2024-11-29 |
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Class Room
Baku-(Azerbaijan)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-02 2024-12-06 |
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Class Room
London-(UK)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-02 2024-12-06 |
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Class Room
Malaga-(Spain)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-08 2024-12-12 |
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Class Room
Manama-(Bahrain)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-09 2024-12-13 |
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Class Room
Florence-(Italy)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-15 2024-12-19 |
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Class Room
Amman-(Jordan)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-16 2024-12-20 |
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Class Room
Jakarta-(Indonesia)
|
3950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2024-12-30 2025-01-03 |
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Class Room
Yerevan-(Armenia)
|
4950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-01-20 2025-01-24 |
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Class Room
Kuala-Lumpur-(Malaysia)
|
4450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-10 2025-02-14 |
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Class Room
Trabzon-(Turkey)
|
4450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-10 2025-02-14 |
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Class Room
Berlin-(Germany)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-10 2025-02-14 |
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Class Room
Bucharest-(Romania)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-16 2025-02-20 |
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Class Room
Kuwait-(Kuwait)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-24 2025-03-28 |
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Class Room
DUBAI-(UAE)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-02-24 2025-03-28 |
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Class Room
Barcelona-(Spain)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-02 2025-03-06 |
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Class Room
Doha-(Qatar)
|
3450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-09 2025-03-13 |
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Class Room
Hurghada-(Egypt)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-16 2025-03-20 |
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Class Room
Cairo-(Egypt)
|
2550 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-17 2025-03-21 |
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Class Room
Istanbul-(Turkey)
|
2950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-17 2025-03-21 |
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Class Room
Dublin-(Ireland)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-24 2025-03-28 |
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Class Room
Athens-(Greece)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-03-24 2025-03-28 |
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Class Room
Hamburg-(Germany)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-04-07 2025-04-11 |
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Class Room
Rome-(Italy)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-04-07 2025-04-11 |
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Class Room
Copenhagen-(Denmark)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-04-07 2025-04-11 |
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Class Room
Geneva-(Switzerland)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-04-14 2025-04-18 |
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Class Room
Kuala-Lumpur-(Malaysia)
|
4450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-05-05 2025-05-09 |
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Class Room
Paris-(France)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-05-12 2025-05-16 |
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Class Room
Zurich-(Switzerland)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-05-19 2025-05-23 |
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Class Room
Munich-(Germany)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-05-26 2025-05-30 |
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Class Room
Marbella-(Spain)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-02 2025-06-06 |
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Class Room
Auckland-(New-Zealand)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-09 2025-06-13 |
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Class Room
Frankfurt-(Germany)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-09 2025-06-13 |
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Class Room
Hong-Kong
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-15 2025-06-19 |
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Class Room
Marrakesh-(Morocco)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-16 2025-06-20 |
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Class Room
Madrid-(Spain)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-29 2025-07-03 |
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Class Room
Muscat-(Oman)
|
3450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-06-30 2025-07-04 |
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Class Room
Brussels-(Belgium)
|
5450 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-07-07 2025-07-11 |
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Class Room
Zagreb-(Croatia)
|
4950 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-07-13 2025-07-17 |
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Class Room
Beirut-(Lebanon)
|
2550 € |
Achieving Excellence in Customer Service _ Providing a Quality Service | 2025-07-14 2025-07-18 |
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Class Room
Prague-(Czech-Republic)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Achieving Excellence in Customer Service _ Providing a Quality Service
Scandinavian Academy for Training and Development AB
Training services provider in the Kingdom of Sweden
Registration number : 559173 - 7431
VAT No : SE559173743101
LEI : 894500PURESQ3KN5AJ74