Introduction
Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for short-term profit. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Successful organisations understand the importance of developing a customer centric mindset and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty.
Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 5-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.
Objectives
By the end of this seminar, delegates will be able to:
Training Methodology
This 5-day seminar is highly interactive and encourages delegate participation through a combination of group discussion, videos, role-play exercises, case studies and breakout sessions. This seminar will include benchmarking best practices to model world-class customer service excellence. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. Delegates are provided a comfortable, enlightening learning experience that gives them the latest insights, techniques and best practices to promote long-term customer satisfaction and loyalty.
Organisational Impact
Personal Impact
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2024-11-11 2024-11-15 |
Class Room
Bangkok-(Thailand)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2024-11-18 2024-11-22 |
Class Room
Frankfurt-(Germany)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2024-11-25 2024-11-29 |
Class Room
Yerevan-(Armenia)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2024-12-02 2024-12-06 |
Class Room
Prague-(Czech-Republic)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2024-12-09 2024-12-13 |
Class Room
Marbella-(Spain)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2024-12-22 2024-12-26 |
Class Room
Amman-(Jordan)
|
2950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2024-12-30 2025-01-03 |
Class Room
Singapore-(Singapore)
|
5950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-01-13 2025-01-17 |
Class Room
Rome-(Italy)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-01-19 2025-01-23 |
Class Room
Casablanca-(Morocco)
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-01-19 2025-01-23 |
Class Room
Marrakesh-(Morocco)
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-01-20 2025-01-24 |
Class Room
Paris-(France)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-01-20 2025-01-24 |
Class Room
Zagreb-(Croatia)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-01-27 2025-01-31 |
Class Room
Vienna-(Austria)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-02-03 2025-02-07 |
Class Room
Auckland-(New-Zealand)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-02-24 2025-03-28 |
Class Room
Hamburg-(Germany)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-03 2025-03-07 |
Class Room
Munich-(Germany)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-03 2025-03-07 |
Class Room
Tbilisi-(Georgia)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-09 2025-03-13 |
Class Room
Muscat-(Oman)
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-10 2025-03-14 |
Class Room
Hong-Kong
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-17 2025-03-21 |
Class Room
Madrid-(Spain)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-24 2025-03-28 |
Class Room
Bucharest-(Romania)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-03-24 2025-03-28 |
Online
ONLINE
|
1750 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-07 2025-04-11 |
Class Room
Jakarta-(Indonesia)
|
3950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-14 2025-04-18 |
Class Room
Copenhagen-(Denmark)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-21 2025-04-25 |
Class Room
Geneva-(Switzerland)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-21 2025-04-25 |
Class Room
London-(UK)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-21 2025-04-25 |
Class Room
Warsaw-(Poland)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-27 2025-05-01 |
Class Room
Beirut-(Lebanon)
|
2550 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-28 2025-05-02 |
Class Room
Athens-(Greece)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-04-28 2025-05-02 |
Class Room
Cyprus-(Larnaka)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-05-19 2025-05-23 |
Class Room
Amsterdam-(Netherlands)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-05-19 2025-05-23 |
Class Room
Budapest-(Hungary)
|
4950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-05-19 2025-05-23 |
Class Room
Baku-(Azerbaijan)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-06-02 2025-06-06 |
Class Room
London-(UK)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-06-16 2025-06-20 |
Class Room
Stockholm-(Sweden)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-06 2025-07-10 |
Class Room
Sharm-ElShaikh-(Egypt)
|
2950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-07 2025-07-11 |
Class Room
Dublin-(Ireland)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-13 2025-07-17 |
Class Room
Kuwait-(Kuwait)
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-21 2025-07-25 |
Class Room
Barcelona-(Spain)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-21 2025-07-25 |
Class Room
Brussels-(Belgium)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-27 2025-07-31 |
Class Room
Cairo-(Egypt)
|
2550 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-07-28 2025-08-01 |
Class Room
Florence-(Italy)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-08-04 2025-08-08 |
Class Room
Trabzon-(Turkey)
|
4450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-08-04 2025-08-08 |
Class Room
Kuala-Lumpur-(Malaysia)
|
4450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-08-17 2025-08-21 |
Class Room
Hurghada-(Egypt)
|
2950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-09-15 2025-09-19 |
Class Room
Berlin-(Germany)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-09-22 2025-09-26 |
Class Room
Budapest-(Hungary)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-09-22 2025-09-26 |
Class Room
Malaga-(Spain)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-10-06 2025-10-10 |
Class Room
New-York-(US)
|
6950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-10-12 2025-10-16 |
Class Room
Doha-(Qatar)
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-10-12 2025-10-16 |
Class Room
Manama-(Bahrain)
|
2950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-10-13 2025-10-17 |
Class Room
Istanbul-(Turkey)
|
2950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-10-27 2025-10-31 |
Class Room
Tunisia
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-11-03 2025-11-07 |
Class Room
DUBAI-(UAE)
|
3450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-11-10 2025-11-14 |
Class Room
Bangkok-(Thailand)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-11-17 2025-11-21 |
Class Room
Frankfurt-(Germany)
|
5450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Beyond Customer Service: Building a Customer Centric Organisation | 2025-11-24 2025-11-28 |
Class Room
Yerevan-(Armenia)
|
4950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-12-01 2025-12-05 |
Class Room
Prague-(Czech-Republic)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-12-08 2025-12-12 |
Class Room
Marbella-(Spain)
|
5450 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-12-21 2025-12-25 |
Class Room
Amman-(Jordan)
|
2950 € |
Beyond Customer Service: Building a Customer Centric Organisation | 2025-12-29 2026-01-02 |
Class Room
Singapore-(Singapore)
|
5950 € |
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Beyond Customer Service: Building a Customer Centric Organisation
Scandinavian Academy for Training and Development AB
Training services provider in the Kingdom of Sweden
Registration number : 559173 - 7431
VAT No : SE559173743101
LEI : 894500PURESQ3KN5AJ74