Introduction
A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.
Leaders are role models in planning, communication, coaching and employee recognition. Their efforts result in increased employee loyalty, greater innovation and improved customer satisfaction. The course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.
Objectives
Training Methodology
This dynamic, 5-day seminar is highly interactive and encourages delegate participation through a combination of group discussion, role-play exercises, videos, case studies and breakout sessions. This seminar will include benchmarking best practices to model world-class customer service excellence. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. Delegates will walk away from this seminar with the skills, confidence and motivation they need to develop a world-class, customer-centric organisation.
Organisational Impact
Personal Impact
Who Should Attend?
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Focused Management | 2024-09-09 2024-09-13 |
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Class Room
Amsterdam-(Netherlands)
|
5450 € |
Customer Focused Management | 2024-09-16 2024-09-20 |
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Class Room
Paris-(France)
|
5450 € |
Customer Focused Management | 2024-09-16 2024-09-20 |
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Class Room
Munich-(Germany)
|
5450 € |
Customer Focused Management | 2024-09-16 2024-09-20 |
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Online
ONLINE
|
1750 € |
Customer Focused Management | 2024-09-22 2024-09-26 |
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Class Room
Doha-(Qatar)
|
3450 € |
Customer Focused Management | 2024-09-23 2024-09-27 |
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Class Room
Bucharest-(Romania)
|
4950 € |
Customer Focused Management | 2024-09-23 2024-09-27 |
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Class Room
Auckland-(New-Zealand)
|
5450 € |
Customer Focused Management | 2024-09-29 2024-10-03 |
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Class Room
Cairo-(Egypt)
|
2550 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Focused Management | 2024-10-20 2024-10-24 |
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Class Room
Kuwait-(Kuwait)
|
3450 € |
Customer Focused Management | 2024-11-03 2024-11-07 |
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Class Room
Marrakesh-(Morocco)
|
3450 € |
Customer Focused Management | 2024-11-04 2024-11-08 |
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Class Room
Bangkok-(Thailand)
|
4950 € |
Customer Focused Management | 2024-11-18 2024-11-22 |
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Class Room
London-(UK)
|
5450 € |
Customer Focused Management | 2024-11-18 2024-11-22 |
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Class Room
Madrid-(Spain)
|
5450 € |
Customer Focused Management | 2024-12-08 2024-12-12 |
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Class Room
Muscat-(Oman)
|
3450 € |
Customer Focused Management | 2024-12-09 2024-12-13 |
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Class Room
Stockholm-(Sweden)
|
5450 € |
Customer Focused Management | 2024-12-16 2024-12-20 |
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Class Room
Singapore-(Singapore)
|
5950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Focused Management | 2024-12-23 2024-12-27 |
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Class Room
Prague-(Czech-Republic)
|
5450 € |
Customer Focused Management | 2025-01-27 2025-01-31 |
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Class Room
Bucharest-(Romania)
|
4950 € |
Customer Focused Management | 2025-02-03 2025-02-07 |
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Class Room
London-(UK)
|
5450 € |
Customer Focused Management | 2025-02-03 2025-02-07 |
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Class Room
Zagreb-(Croatia)
|
4950 € |
Customer Focused Management | 2025-02-10 2025-02-14 |
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Class Room
Barcelona-(Spain)
|
5450 € |
Customer Focused Management | 2025-02-24 2025-03-28 |
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Class Room
Berlin-(Germany)
|
5450 € |
Customer Focused Management | 2025-03-03 2025-03-07 |
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Class Room
Marbella-(Spain)
|
5450 € |
Customer Focused Management | 2025-03-10 2025-03-14 |
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Class Room
Istanbul-(Turkey)
|
2950 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Focused Management | 2025-03-23 2025-03-27 |
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Class Room
Casablanca-(Morocco)
|
3450 € |
Customer Focused Management | 2025-03-30 2025-04-03 |
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Class Room
Hurghada-(Egypt)
|
2950 € |
Customer Focused Management | 2025-04-07 2025-04-11 |
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Class Room
Zurich-(Switzerland)
|
5450 € |
Customer Focused Management | 2025-04-14 2025-04-18 |
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Class Room
Hamburg-(Germany)
|
5450 € |
Customer Focused Management | 2025-04-14 2025-04-18 |
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Class Room
Malaga-(Spain)
|
5450 € |
Customer Focused Management | 2025-04-21 2025-04-25 |
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Class Room
Budapest-(Hungary)
|
4950 € |
Customer Focused Management | 2025-04-21 2025-04-25 |
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Class Room
Copenhagen-(Denmark)
|
5450 € |
Customer Focused Management | 2025-04-28 2025-05-02 |
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Class Room
Trabzon-(Turkey)
|
4450 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Focused Management | 2025-04-28 2025-05-02 |
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Class Room
Hong-Kong
|
5450 € |
Customer Focused Management | 2025-05-05 2025-05-09 |
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Class Room
Vienna-(Austria)
|
5450 € |
Customer Focused Management | 2025-05-12 2025-05-16 |
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Class Room
Tbilisi-(Georgia)
|
4950 € |
Customer Focused Management | 2025-05-12 2025-05-16 |
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Class Room
Tunisia
|
3450 € |
Customer Focused Management | 2025-05-19 2025-05-23 |
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Class Room
Brussels-(Belgium)
|
5450 € |
Customer Focused Management | 2025-06-02 2025-06-06 |
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Class Room
Yerevan-(Armenia)
|
4950 € |
Customer Focused Management | 2025-06-02 2025-06-06 |
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Class Room
Warsaw-(Poland)
|
4950 € |
Customer Focused Management | 2025-06-22 2025-06-26 |
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Class Room
Beirut-(Lebanon)
|
2550 € |
Course Title | Duration | Class Room/ Online | Fees |
---|---|---|---|
Customer Focused Management | 2025-06-30 2025-07-04 |
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Class Room
Rome-(Italy)
|
5450 € |
Customer Focused Management | 2025-06-30 2025-07-04 |
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Class Room
Geneva-(Switzerland)
|
5450 € |
Customer Focused Management | 2025-07-14 2025-07-18 |
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Class Room
Cyprus-(Larnaka)
|
5450 € |
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Scandinavian Academy for Training and Development AB
Training services provider in the Kingdom of Sweden
Registration number : 559173 - 7431
VAT No : SE559173743101
LEI : 894500PURESQ3KN5AJ74