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Training Course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

Course: Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

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Course: Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

Category

Customer Service, Sales & Marketing Training Courses

Code

SM-478
Language English

City

Florence (Italy)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2025-05-19 2025-05-23

Fees

5450 €
Durations for this Course
Register for this course
Overeview Course Outline Training Methodology Course Location

INTRODUCTION

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction. 

In this programme, you will:

  • Learn about Customer Service and Quality Management Tools
  • Learn how to improve Customer Satisfaction
  • Improve your people skills
  • Learn how to proactively manage and control expections

WHO SHOULD ATTEND?

  • All business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction
  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills

PROGRAMME OBJECTIVES

  • Describe how to use Quality Management tools and methods
  • Build strong customer relationships
  • Help influence and set customer expectations
  • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
  • Implement improved people skills to enhance customer service
  • Improve service to internal customers as well as external customers
  • Use skills to build effective relationships

TRAINING METHODOLOGY

The programme will be highly participative and will include a wide range of methods including presentations, discussions, videos, case studies and exercises. Where appropriate, these will include real issues brought to the programme by delegates.

PROGRAMME SUMMARY

After completing the programme, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success.

This programme will help delegates become customer service champions and equip them with the appropriate confidence, skills and tools to turn any department into a world class service provider and the envy of all other internal customers.

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Results --->  Of Courses
60

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2024-12-09 2024-12-13
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Tbilisi (Georgia) Tbilisi-(Georgia)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

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Class Room 6950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Washington (US) Washington-(US)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2024-12-16 2024-12-20
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Stockholm (Sweden) Stockholm-(Sweden)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2024-12-16 2024-12-20
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Geneva (Switzerland) Geneva-(Switzerland)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2024-12-23 2024-12-27
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Paris (France) Paris-(France)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2024-12-30 2025-01-03
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Hong Kong Hong-Kong

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-01-06 2025-01-10
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Bangkok (Thailand) Bangkok-(Thailand)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-01-12 2025-01-16
Class Room 2950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Manama (Bahrain) Manama-(Bahrain)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-01-20 2025-01-24
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Warsaw (Poland) Warsaw-(Poland)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-01-27 2025-01-31
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Cyprus (Larnaka) Cyprus-(Larnaka)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

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Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Athens (Greece) Athens-(Greece)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

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Class Room 2950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Hurghada (Egypt) Hurghada-(Egypt)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-02-17 2025-02-21
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Prague (Czech Republic) Prague-(Czech-Republic)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-03-03 2025-03-07
Online 1750 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of ONLINE ONLINE

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-03-10 2025-03-14
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Zurich (Switzerland) Zurich-(Switzerland)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-03-24 2025-03-28
Class Room 4450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Trabzon (Turkey) Trabzon-(Turkey)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-03-31 2025-04-04
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Amsterdam (Netherlands) Amsterdam-(Netherlands)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-03-31 2025-04-04
Class Room 4450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Kuala Lumpur (Malaysia) Kuala-Lumpur-(Malaysia)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-04-21 2025-04-25
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Barcelona (Spain) Barcelona-(Spain)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-05-19 2025-05-23
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Florence (Italy) Florence-(Italy)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-05-26 2025-05-30
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Madrid (Spain) Madrid-(Spain)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-06-16 2025-06-20
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Marbella (Spain) Marbella-(Spain)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-06-16 2025-06-20
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Dublin (Ireland) Dublin-(Ireland)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-06-23 2025-06-27
Class Room 3950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Jakarta (Indonesia) Jakarta-(Indonesia)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-06-29 2025-07-03
Class Room 2550 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Beirut (Lebanon) Beirut-(Lebanon)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-07-06 2025-07-10
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Muscat (Oman) Muscat-(Oman)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-07-14 2025-07-18
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Copenhagen (Denmark) Copenhagen-(Denmark)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-07-21 2025-07-25
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Yerevan (Armenia) Yerevan-(Armenia)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-08-04 2025-08-08
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Beijing (China) Beijing-(China)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-08-11 2025-08-15
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Rome (Italy) Rome-(Italy)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-08-11 2025-08-15
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Frankfurt (Germany) Frankfurt-(Germany)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-08 2025-09-12
Class Room 5950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Singapore (Singapore) Singapore-(Singapore)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-08 2025-09-12
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Brussels (Belgium) Brussels-(Belgium)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-14 2025-09-18
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Kuwait (Kuwait) Kuwait-(Kuwait)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-14 2025-09-18
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Marrakesh (Morocco) Marrakesh-(Morocco)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-15 2025-09-19
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of DUBAI (UAE) DUBAI-(UAE)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-21 2025-09-25
Class Room 2950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Sharm ElShaikh (Egypt) Sharm-ElShaikh-(Egypt)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-28 2025-10-02
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Casablanca (Morocco) Casablanca-(Morocco)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-09-29 2025-10-03
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Tunisia Tunisia

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-05 2025-10-09
Class Room 3450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Doha (Qatar) Doha-(Qatar)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-05 2025-10-09
Class Room 2550 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Cairo (Egypt) Cairo-(Egypt)

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2025-10-06 2025-10-10
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Baku (Azerbaijan) Baku-(Azerbaijan)

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Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Auckland (New Zealand) Auckland-(New-Zealand)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-20 2025-10-24
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Bucharest (Romania) Bucharest-(Romania)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-20 2025-10-24
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Hamburg (Germany) Hamburg-(Germany)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-27 2025-10-31
Class Room 2950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Istanbul (Turkey) Istanbul-(Turkey)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-27 2025-10-31
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Munich (Germany) Munich-(Germany)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-10-27 2025-10-31
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Zagreb (Croatia) Zagreb-(Croatia)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-11-03 2025-11-07
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Malaga (Spain) Malaga-(Spain)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-11-10 2025-11-14
Class Room 5950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Singapore (Singapore) Singapore-(Singapore)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-11-17 2025-11-21
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Berlin (Germany) Berlin-(Germany)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-11-17 2025-11-21
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Vienna (Austria) Vienna-(Austria)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-11-23 2025-11-27
Class Room 2950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Amman (Jordan) Amman-(Jordan)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-11-24 2025-11-28
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of London (UK) London-(UK)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-12-08 2025-12-12
Class Room 4950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Tbilisi (Georgia) Tbilisi-(Georgia)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-12-15 2025-12-19
Class Room 6950 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Washington (US) Washington-(US)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-12-15 2025-12-19
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Stockholm (Sweden) Stockholm-(Sweden)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-12-15 2025-12-19
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Geneva (Switzerland) Geneva-(Switzerland)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-12-22 2025-12-26
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Paris (France) Paris-(France)

Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist)

2025-12-29 2026-01-02
Class Room 5450 €
training course in Managing Service Quality and Customer Satisfaction (Professional Customer Management Specialist) held in in the city of Hong Kong Hong-Kong

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