Professional Customer Service

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Professional Customer Service

Category

Customer Service, Sales & Marketing Training Courses

Code

SM-304

City

Geneva (Switzerland)

Hotel

Hotel Meeting Room

Duration

One week 25Hour
2024-10-07 2024-10-11

Fees

5450 €
Durations for This Course
Register for this course
Content Training Methodology
Program Objectives
By the end of the program, participants will be able to:
  • Understand the importance of a customer service culture in a competitive environment.
  • Practice the techniques of managing customer expectations and delighting customers.
  • Define the process of managing a customer complaint system.
  • Agree and practice strategies for service recovery aimed at regaining customer loyalty.
  • Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.
Program Outline
Customer Service
  • Definitions and Concepts
The Role of the Customer Service Executive
  • The Principles of Customer Service
Principle Foundation of Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behavior
A Profile of Different Customer Personalities
  • Ways of Dealing with Them
Managing a Customer Complaint System
  • Types of Customer Complaints
  • Handling Complaints: Process and Behavior
  • Complaint Management Standards
  • Elements of a Complaint Management System
Attaining Customer Satisfaction through Quality Measures
  • Components of Quality Service
  • Elements of the RATER Model

 

Managing Customer Expectations
  • Strategies and Actions to Delight Your Customers
Strategies for Service Recovery from a Major Crisis
  • Analyzing the Reasons for the Crisis
  • Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
Developing a Customer Service Culture within Your Organization
  • The Mindset and the Toolset
  • Polishing Your Perception Points
  • Keeping Track of Service
Effective Communication with Customers
  • Active Listening
  • Overcoming Barriers to Effective Communication with Customers
  • Re

 

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Results --->  Of Courses
Download result list
27

Professional Customer Service

2024-04-08 2024-04-12
Offline 4450 €
Trabzon-(Turkey)

Professional Customer Service

2024-04-22 2024-04-26
Offline 4950 €
Yerevan-(Armenia)

Professional Customer Service

2024-04-29 2024-05-03
Offline 2950 €
Istanbul-(Turkey)

Professional Customer Service

2024-04-29 2024-05-03
Offline 5450 €
Rome-(Italy)

Professional Customer Service

2024-05-06 2024-05-10
Offline 5450 €
Dublin-(Ireland)

Professional Customer Service

2024-05-06 2024-05-10
Offline 5450 €
Vienna-(Austria)

Professional Customer Service

2024-05-13 2024-05-17
Offline 4950 €
Zagreb-(Croatia)

Professional Customer Service

2024-05-20 2024-05-24
Offline 5450 €
Barcelona-(Spain)

Professional Customer Service

2024-06-03 2024-06-07
Offline 5450 €
Marbella-(Spain)

Professional Customer Service

2024-06-09 2024-06-13
Offline 2950 €
Hurghada-(Egypt)

Professional Customer Service

2024-06-10 2024-06-14
Offline 5450 €
Brussels-(Belgium)

Professional Customer Service

2024-06-24 2024-06-28
Offline 5450 €
Frankfurt-(Germany)

Professional Customer Service

2024-06-24 2024-06-28
Offline 5450 €
Malaga-(Spain)

Professional Customer Service

2024-07-01 2024-07-05
Offline 4450 €
Kuala-Lumpur-(Malaysia)

Professional Customer Service

2024-07-07 2024-07-11
Offline 3450 €
Marrakesh-(Morocco)

Professional Customer Service

2024-07-08 2024-07-12
Offline 4950 €
Bangkok-(Thailand)

Professional Customer Service

2024-07-08 2024-07-12
Offline 5450 €
Copenhagen-(Denmark)

Professional Customer Service

2024-07-29 2024-08-02
Offline 4950 €
Tbilisi-(Georgia)

Professional Customer Service

2024-07-29 2024-08-02
Offline 3450 €
Tunisia

Professional Customer Service

2024-09-02 2024-09-06
Offline 4950 €
Baku-(Azerbaijan)

Professional Customer Service

2024-09-09 2024-09-13
Offline 5450 €
Prague-(Czech-Republic)

Professional Customer Service

2024-09-23 2024-09-27
Offline 5450 €
Amsterdam-(Netherlands)

Professional Customer Service

2024-10-07 2024-10-11
Offline 5450 €
Geneva-(Switzerland)

Professional Customer Service

2024-10-13 2024-10-17
Offline 3450 €
Muscat-(Oman)

Professional Customer Service

2024-10-14 2024-10-18
Offline 3950 €
Jakarta-(Indonesia)

Professional Customer Service

2024-10-20 2024-10-24
Offline 2950 €
Manama-(Bahrain)

Professional Customer Service

2024-10-21 2024-10-25
Offline 4950 €
Budapest-(Hungary)

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