Course: Advanced Communication & Problem Solving

The Programme Content

Module 1
Advanced Communication & Interpersonal Skills

How to Build Lasting Rapport

• The art of building lasting rapport
• How to identify behavioural traits and react to them
• How to modify your own behaviour to match other’s
• Sharpen your senses to the signals others are sending you
• Connect with colleagues and clients at a level that creates deeper trust and commitment
• Step into another person’s shoes to better appreciate their experiences and motivations
• Read body language in order to understand how others are thinking and responding to you

Self Awareness

• Key concepts of NLP
• The relationships between NLP and Emotional Intelligence
• Connecting your feelings for greater self awareness
• Eliciting emotions
• Noticing your unconscious messages and following your intuitions
• Self talk and what it means
• Maslow’s Hierarchy of Needs
• Internal and external referencing

Crystal Clear Communication

• Powerful listening and questioning techniques
• Thinking patterns
• Filters to communication
• The use of Metaphors
• Sub-modalities
• Perceptual positions
• Climates of trust
• Well formed outcomes
• Communication exercises

Empathy

• Review how to sharpen your senses to the signals others are sending you
• Communicating first impressions
• The secrets of body language
• How we communicate
• Filters to communication
• Understanding the science of lying
• Learning Styles
• Modelling – how others do things

Motivation

• Logical levels of change
• The importance of values in motivation
• Eliciting values for yourself and your organisation
• The secrets of motivation
• Setting goals that motivate
• Creating a positive future for your organisation
• Testing your well-formed outcomes
• Stepping into the future

Module 2:

 Advanced Problem Solving & Decision Making

The Psychology of Problem Solving and Decision Making

• Group problem solving exercise
• Introduction: Why study problem solving and decision making
• A synopsis of psychological thought
• Values, Problem Solving and Decision Making
• Psychological type and Lateral Thinking for Problem Solving
• What psychological type reveals about me and my preferences
• Using a team approach to encourage lateral thinking: ZIGZAG model
• Individual or group decision making: case studies

Developing Decision Making Skills

• Using your left brain & right brain to make decisions
• Split brain theory for developing effective problem solving skills
• Developing openness to new ideas in making decisions
• Promoting idea mobility in teams
• Understanding the creative solving process in individuals and teams
• IDEAL problem solving approach

Applying Effective Decision Making Skills in the Workplace

• Encouraging creative problem solving for continuous improvement
• Removing blocks to creative problem solving
• Convergent versus Divergent Thinking
• Divergent Thinking Skills for solving problems
• Using SCAMPER techniques to approach problem solving
• Applying SCAMPER techniques to make effective decisions

Making Mental Blocks to Decision Making a Thing of the Past

• Challenging self-imposed assumptions
• Thinking outside the box
• Increasing new ideas
• Getting people behind your
• Evaluating new ideas
• Creative leadership during problem solving and decision making sessions

Effective Leadership and the Dynamic Problem Solving Team

• Ensuring alignment with corporate mission
• Encouraging self-initiated activity
• Endorsing Unofficial activity
• Enhancing Serendipity
• Importance of appreciating diverse stimuli
• Practicing within-company communication for problem solving
• Developing a personal action plan

The Scandinavian Academy for Training and Development adopts the latest scientific and professional methodologies in training and human resource development, aiming to enhance the efficiency of individuals and organizations. Training programs are delivered through a comprehensive approach that includes:

• Theoretical lectures supported by PowerPoint presentations and visual materials (videos and short films).
• Scientific evaluation of participants before and after the program to measure progress and knowledge acquisition.
• Brainstorming sessions and practical role-playing to simulate real-life scenarios.
• Case studies tailored to align with the training content and participants work nature.
• Assessment tests conducted at the end of the program to evaluate the achievement of training objectives.

Each participant receives the training material (both theoretical and practical) in printed form and saved on a CD or flash drive. Detailed reports, including attendance records, final results, and overall program evaluations, are also provided.

Training materials are prepared professionally by a team of experts and specialists in various fields. At the end of the program, participants are awarded a professional attendance certificate, signed and accredited by the Scandinavian Academy for Training and Development.

Program Timings:

• 9:00 AM to 2:00 PM in Arab cities.
• 10:00 AM to 3:00 PM in European and Asian cities.

The program includes:

• A daily buffet provided during the sessions to ensure participants comfort.

The Course

All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or through effective and efficient world class employees.

Top performing organisations are passionate about their most valuable resource - their staff. In order to maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees, but of their business.

Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to the leadership, trust and teamwork. The finest teams have a clear direction and a route to reach their ultimate goal.

This highly interactive programme investigates the tried and trusted leadership and management processes, procedures and methodology used by many blue chip organisations to achieve outstanding results. They utilize highly efficient management tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service and evaluation. This course offers participants practical solutions to work related issues.

During the workshop you will explore a variety of behaviours, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro Linguistic Programming (NLP) and Emotional Intelligence (EQ).

This course will give you the knowledge and understanding you need to move forward with enthusiasm and assurance. You will feel able to build a productive and cohesive unit, establishing strong working relationships with people at all levels. As you gain in experience and confidence, you will be recognised as an able and supportive supervisor, leader and manager by your company and colleagues.

The Structure

Module 1 - Advanced Communication & Interpersonal Skills

Module 2 - Advanced Problem Solving & Decision Making

The Goals

• Develop skills and abilities which can be put to immediate use in the workplace
• Recognising personal style and behaviour preferences
• Build effective communication skills
• Develop strategies for creating a positive work environment
• Learn how to delegate and motivate
• Build and develop teams
• Recognise differing behavioural styles and learn to adapt to them in order to build lasting rapport
• Understand the key roles you have in encouraging and developing your staff
• Harness the power of personal motivation
• Give and receive feedback on performance and perception
• Massively improve you leadership skills
• Use a team approach to solving problems
• Understand and utilize a creative problem solving process
• Clearly analysis the source of problems
• Learn to generate ideas and evaluate them
• Implement and create workable action plans
• Gain a greater awareness of yourself and your full leadership potential
• Refine your leadership styles for the benefit of your team and department
• Develop adaptability in dealing with different people
• Enhance decision making skills in employees
• Apply effective decision making skills in solving problems
• Learn how to cultivate key leadership styles
• Personal growth as an effective leader
• Better understanding of how to lead others towards effective decision making
• Deepen personal insights on how to cultivate creativity in the organization
• Manage relationships with others with effective leadership style

The Process

The seminar is carefully designed to address all styles of learning and to engage participants fully. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations. This process makes training fun filled, fast-paced, challenging and empowering. This seminar uses the cutting edge skills of Neuro-Linguistic Programming and Emotional Intelligence to open your mind to how people think.

The Core Competencies

Participants will develop the following competencies:

• NLP and Emotional Intelligence
• Problem Solving tool kit
• Creativity
• Communication and Interpersonal Skills
• Motivating Staff
• Assertiveness
• Leadership
• Management processes
• Building and Leading Teams
• Flexibility and versatility
• Improvement in individual and team performance
• Effective decision making skills

The Scandinavian Academy for Training and Development is committed to hosting all training programs in dedicated and well-equipped hotel facilities specifically designed for conducting and delivering training sessions, unless explicitly stated otherwise on our website. Participants will be notified of the program venue within 7 to 21 days prior to the programs start date, based on the Academys assessment and the programs circumstances. The Scandinavian Academy for Training and Development emphasizes that it holds no responsibility for any force majeure events that may prevent the program from being held at the designated venue. Nevertheless, the Scandinavian Academy for Training and Development will make every effort to provide suitable alternatives and extend the necessary support to participants in the event of a venue change due to unforeseen circumstances.